Angela Gibson
Catawba,NC
Summary
Results-oriented Director of Client Services with a proven track record in enhancing customer satisfaction and streamlining processes. Expertise in client relationship management and team collaboration drives significant service improvements.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director of Client Services
CornerStone United Inc.
Hickory, NC
07.2007 - 12.2025
- Led client relationship management initiatives to enhance service delivery and customer satisfaction.
- Developed strategic client engagement plans to drive retention and growth in key accounts.
- Streamlined processes for the customer service department and client relations group.
- Analyzed calls and feedback to identify areas for customer service improvement and implement actionable solutions.
- Worked with sales, claims, IT, and accounting on a daily basis.
- Traveled and worked booth for RVDA and Agent Summit.
- Helped to set up new agents, dealers, and lenders.
Merchandising Assistant
Vanguard Furniture
Conover, NC
07.1996 - 07.2008
- Collaborated with design team to create compelling visual merchandising displays.
- Coordinated product inventory, scheduled vendor appointments.
- Worked with designers to ensure the designs to setup and sent to the correct suppliers.
- Handled appointments, booked travel plans for VP of Marketing.
- Met with and worked close with the production teams.
Education
No Degree -
CVCC
Hickory, NCSkills
- Customer satisfaction
- Client relationships
- Recruiting and hiring
- Time management
- Attention to detail
- Organizational skills
- Relationship management
- Telephone skills
- Client needs assessment
- Compliance
- Teamwork and collaboration
- Problem-solving
Certification
I hold my property and casualty insurance license in NC.
Timeline
Director of Client Services
CornerStone United Inc.
07.2007 - 12.2025
Merchandising Assistant
Vanguard Furniture
07.1996 - 07.2008
No Degree -
CVCC