Angela Glass
Cape Coral
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
12
12
years of professional experience
1994
1994
years of post-secondary education
Work History
Cashier/ fun park attendant
Shell Factory and Nature Park
N. Ft myers
08.2022 - 06.2024
- Processed customer transactions efficiently at Shell Factory and Nature Park.
- Maintained accurate cash register and balanced drawers daily.
- Assisted customers with product inquiries and recommendations.
- Ensured cleanliness and organization of the checkout area.
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints with professionalism and empathy.
- Promoted special events and attractions to enhance visitor engagement.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
Owner/Head Housekeeper
Angela's cleaning services
Cape Coral
01.2012 - 05.2022
- Managed cleaning schedules and staffing for residential and commercial clients.
- Trained and supervised team members on cleaning techniques and safety protocols.
- Developed client relationships through effective communication and service delivery.
- Conducted quality inspections to ensure high standards of cleanliness were met.
- Maintained inventory of cleaning supplies and equipment for operational efficiency.
- Implemented best practices to improve workflow and enhance service quality.
- Addressed client concerns promptly to maintain customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Education
Fort Myers High School
Ft. Myers , FLSkills
- Cash handling
- Transaction processing
- Inventory management
- Point of sale operations
- Customer assistance
- Time management
- Employee training
- Problem solving
Timeline
Cashier/ fun park attendant
Shell Factory and Nature Park
08.2022 - 06.2024
Owner/Head Housekeeper
Angela's cleaning services
01.2012 - 05.2022
Fort Myers High School