Angela Glass
Atlanta,GA
Overview
5
5
years of professional experience
Work History
Call Center Representative
Chime
04.2022 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Inventory Specialist
Bosch Automotive Service Solutions LLC.
01.2020 - 01.2022
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Education
Diploma - Technology Education
Booker T Washington High School
Atlanta Ga 05.2009
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Inbound phone calls
- Answering questions
Timeline
Call Center Representative
Chime
04.2022 - 01.2025
Inventory Specialist
Bosch Automotive Service Solutions LLC.
01.2020 - 01.2022
Diploma - Technology Education
Booker T Washington High School
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