Angela Golden
Flowery Branch,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Manager
Kacey’s Homecooking
Tucker, GEORGIA
02.2013 - 06.2024
- Conducted performance reviews for team members.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw daily operations, maintaining efficiency and quality standards.
Office Manager
Monroe Automotive
Madisonville, TN
06.2005 - 12.2012
- Developed and implemented office policies and procedures.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored inventory levels and placed orders when needed.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Eligibility Clerk
Dept of Human Resources
Madisonville, TN
01.2001 - 05.2005
- Advised clients on how best to meet requirements for obtaining benefits.
- Reviewed applications to determine eligibility for various benefits and services according to established criteria.
- Verified accuracy of information by comparing documents such as driver's licenses, birth certificates, Social Security cards and other records.
- Ensured compliance with state and federal regulations governing benefit programs.
- Collaborated with other departments to ensure timely resolution of issues.
- Conducted follow-up interviews with applicants who have incomplete paperwork or need additional information in order to complete the application process.
- Reviewed applications for completeness and accuracy.
- Attended trainings and workshops related to benefit programs in order to stay current on any changes or updates that may affect eligibility criteria.
- Prepared reports on all activities including number of applications received, approved or denied.
Education
High School Diploma -
Faith Academy
Loganville, GA05-2002
Skills
- Office administration
- Inventory management
- Document management
- Vendor negotiation
- Policy development
- Customer service
References
References available upon request.
Timeline
Manager
Kacey’s Homecooking
02.2013 - 06.2024
Office Manager
Monroe Automotive
06.2005 - 12.2012
Eligibility Clerk
Dept of Human Resources
01.2001 - 05.2005
High School Diploma -
Faith Academy
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