Angela Gomez
Home Care Services(My Dad)
CHICAGO,IL
16
years of professional experience
Dedicated caregiver and customer service professional with a proven track record in providing exceptional support. Skilled in conflict resolution, communication, and attention to detail, committed to enhancing customer satisfaction and well-being.
Work History
Caregiver
1 Year 9 Months- Provided personal care and assistance with daily living activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Turned and positioned to prevent bedsores and maintain comfort levels.
- Managed appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Cashier
2 Years 11 Months- Resolved customer complaints promptly, improving satisfaction rates significantly.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
Cashier
4 Years 8 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in daily balances.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Bartender
5 Years 10 Months- Crafted and served a diverse range of beverages in high-pressure environments.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Collaborated with team members to enhance customer service and satisfaction levels.
- Trained new staff on bar protocols, safety standards, and beverage preparation techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Education
High School Diploma
Skills
Customer service and communication skills
Patience and empathy
Customer service excellence
Reliability and punctuality
Written and verbal communication
Conflict resolution
Timeline
Caregiver
Home Care Services(My Dad)
10.2024 - 07.2026Read More
Cashier
Walmart
10.2021 - 09.2024Read More
Cashier
Green Market
01.2017 - 09.2021Read More
Bartender
Sodexo/Admirals Club
07.2010 - 05.2016Read More
Amundsen
High School Diploma
Read More