Summary
Work History
Education
Skills
Timeline
Receptionist
Angela  Gonzales

Angela Gonzales

Detroit,TX

Summary

Proven leader with a track record of enhancing customer satisfaction at Handy Foods through effective staff training and problem-solving skills. Excelled in multitasking and organization at St. Joseph Hospital, significantly improving front office efficiency. Skilled in customer service management and mentoring, adept at fostering positive relationships and efficient operations.

Work History

Store Manager

Handy Foods
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

Emergency Room Registered Patient Coordinator

St. Joseph Hospital
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.

Caregiver

Private Care
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted with hiring, training and mentoring new staff members.

Education

Badic

Paris Junior College
Paris, Texas, TX

High School Diploma - General Studies

Rivercrest High-school
Bogata, TX
05.1988

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring

Timeline

Store Manager

Handy Foods

Emergency Room Registered Patient Coordinator

St. Joseph Hospital

Caregiver

Private Care

Badic

Paris Junior College

High School Diploma - General Studies

Rivercrest High-school
Angela Gonzales