ANGELA GOVILA
Kirkland,WA
Summary
Angela is a growth mindset-focused authentic product leader who has built user-centric product platforms at scale, employing data to drive continuous user engagement and community development. Her experience includes significant leadership positions at Microsoft, JPMorgan Chase, Capital One, Ernst & Young, and General Electric, as well as various accolades throughout her nearly 20 year career, including a patent. Her passion project is to help more women and minorities pursue successful careers in technology.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Principal Product Lead, Global Payments & Cash
Microsoft
05.2022 - Current
- Product lead accountable for standing up the third-party regulated payments capabilities globally contributing $280 million to the company's revenue
- Led new product development for Microsoft's Embedded Finance platform, including driving product vision, roadmap and execution across the ecosystem of MS products
- Instructor for Azure Engineering Product Management Bootcamp and Circle Captain for PM mentoring
Head of Product, Embedded Finance
JPMorgan Chase
06.2021 - 06.2022
- Build and launched JPMC's Embedded Finance offering - new innovation leading embedded payment and banking capabilities to power financial institutions domestically and internationally
- Led Product Transformation for Payments & Commerce Solutions organization
- Build out Data & Analytics function to identify monetization opportunities
- Embedded Banking covered by Jamie Dimon as an example of new product development on 2022 Investor Day
Head of Digital, Chase for Business
JPMorgan Chase
01.2018 - 05.2021
- Led Digital for Chase for Business supporting deposit, credit and cash management needs for ~4M small and medium business clients
- Accountable for driving integrated product vision, roadmap, digital strategy and execution of digital P&L of $30M for Business Banking, Business Card (Ink, Southwest, United) and Chase Merchant Services
- Lead a cross functional team of 300+ people to build, design, implement multiple strategic programs, optimized for key customer growth and revenue opportunities (Chase Business Complete Checking with QuickAccept, 401K, Business Snapshot, R&D Programs, Onboarding, Payment Simplification, Digital Servicing and Digital Lending.)
- Led resolution of digital Customer Satisfaction drivers for to achieve highest customer satisfaction for Chase as noted by JD Powers survey uptick from 8th place to Top 3 for Chase Business Online and Chase Business Mobile
- HR accomplishments include creation of new business function from ground up with restructuring, hiring and training including, growth plan, compensation planning and performance management. Directs include seasoned Product Managers, Program Managers, Strategy, Data and Market Research analysts, Go-to-market and Associate & Customer Field Support
- Media coverage includes articles from CNBC, PYMNTS, and Reuters. Leadership roles in various panels and conferences.
Founder & CEO
Strategic Business Consulting, LLC
01.2018 - 12.2018
- Launched a Product Management and Agile Transformation Consulting and Training startup serving fast growing Fintech clients
- Managed business end-to-end including social media, marketing, pricing, operations, and finance
- Provided Square Inc (now Block) with consulting on Square International product development for UK launch
- Provided online and in person training on Scaled agile program management, Complex Program management and End to End Product management and delivery
Director, Product Delivery
Capital One
01.2012 - 12.2018
- Managed 100+ person cross functional team, comprised of product, engineering, business analytics, market research, program management, design, operations, marketing, brand and other stakeholders to launch digital and retail products optimized for key customer growth and revenue opportunities
- Drove product strategy, marketing, GTM, competitive research, sales enablement, portfolio and roadmap, including Zelle peer-to-peer payments, mobile (Apple Pay and Android), web, online and in person payment solutions, e-commerce solution, bill pay, transfers, integration within consumer and small business banking space.
- Launched and delivered over 50,000 accounts and $315M in deposits for new national online small business product
- Launched new suite of checking products under 'Spark Business' to 900+ retail branches and awarded President’s Center of Excellence award for exceptional results
- Promoted 3 times within 5 years; 10+ Recognition, leadership and spot awards over 5 years
Manager, Strategic Technology Advisory Services
Ernst & Young
01.2009 - 12.2012
- Managed teams of 30+ associates for global technology audits, data governance initiatives, business and technology strategy presentations to C-suite and enterprise transformation covering over $500M in budget. $20M of won business in new work and extensions, resulting in early promotion.
- Trained 100+ employees on basics of Project Management
- 10+ awards for exceptional performance. Recognized as 'Rising Star Woman' and paired with senior partner for mentoring
Program Manager, Information Management Leadership Program
General Electric
01.2005 - 12.2009
- Managed teams of up to 10 vendors and onsite personnel to lead and manage highly sensitive Risk, Finance, and Treasury systems touching over $100 M in assets
- Roles also included rollout of internal security check applications company wide to 300K+ associates and introduced operational enhancements for outage management and defect tracking using Six Sigma. Process improvements resulted in 32% productivity
- 15 awards at GE for leadership and exceptional contributions
Education
B.S. - Information Sciences & Technology, Minor in Business
PENNSYLVANIA STATE UNIVERSITY
University Park, PA05.2005
Certificate - Artificial Intelligence, Economics of Business
MASSACHUSETTS INSTITUTE OF TECHNOLOGY
Certificate - Advanced Project Management
STANFORD UNIVERSITY
Skills
- Product strategy
- Product vision
- Product roadmaps
- Customer/User empathy
- Community engagement
- Cross-functional collaboration
- Digital marketplaces
- New product development
- Scalable online services
- Metric development (OKRs/KPIs)
- Data-driven decisions
- Competitive analysis
- In-game economies
- High-quality releases
Recognition
- First alumna and person of color to join the Dean’s Advisory Board at College of Information Sciences and Technology (IST), Penn State University.
- Recognized as Aspen Tech Policy Hub Fellow by the Aspen Institute.
- Seasoned executive speaker with experience in presenting to audiences of 200+. Book contract with Business Experts Press tentatively titled ‘A Practitioners’ Guide to Global Product Management in The Digital Age’.
- Patent holder for new payment method system at JPMorgan Chase.
Volunteer Experience
- Member, Deans Advisory Board, College of Information Sciences and Technology, Penn State University, 2021
- Philanthropy, Govila & Tarnacha Educational Equity Scholarship, 2021
- Volunteer, Mock Interviewer, Resume Reviewer to help unemployed through WorkSource, 2016-2018
- President, Capital One McLean Toastmasters, 2014-2015
- President, Greater Stamford Toastmasters in Connecticut, 2008-2009
- Nominated, Great Women of the 21st Century for Service & Leadership, 2007
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
- ITIL V3 Foundation
- Competent Communicator Certification, Toastmasters International
- How to build products Customers Love, Silicon Valley Product Group
- Microsoft Azure Fundamentals (In progress)
- Data Privacy certificate, Cornell University
Timeline
Principal Product Lead, Global Payments & Cash
Microsoft
05.2022 - Current
Head of Product, Embedded Finance
JPMorgan Chase
06.2021 - 06.2022
Head of Digital, Chase for Business
JPMorgan Chase
01.2018 - 05.2021
Founder & CEO
Strategic Business Consulting, LLC
01.2018 - 12.2018
Director, Product Delivery
Capital One
01.2012 - 12.2018
Manager, Strategic Technology Advisory Services
Ernst & Young
01.2009 - 12.2012
Program Manager, Information Management Leadership Program
General Electric
01.2005 - 12.2009
Certificate - Advanced Project Management
STANFORD UNIVERSITY
B.S. - Information Sciences & Technology, Minor in Business
PENNSYLVANIA STATE UNIVERSITY
Certificate - Artificial Intelligence, Economics of Business
MASSACHUSETTS INSTITUTE OF TECHNOLOGY