Summary
Overview
Work History
Education
Skills
Certification
Timeline
Leadership Experience
Generic

TERRY HEWER

Fowlerville,MI

Summary

Proven transformation leader and innovative technology team building professional with strong analytical and technical expertise, excellent communication, creativity, and experience leading complex customer-facing programs and teams to outstanding results through a disciplined approach including collaboration, innovation, teamwork, mentorship, and Agile principles.

Overview

12
12
years of professional experience
4
4
Certificate

Work History

PRINCIPAL SENIOR LEAD, TECHNICAL PRODUCT MANAGEMENT

AT&T
02.2020 - Current
  • Strategic planning, program, and product management leader responsible for $500M Digital Transformation initiative including Salesforce Customer Relationship Manager (CRM) integration program (SaaS) and Agile/DevOps transformation to improve product quality, product design, and revenue growth
  • Defined and implemented company's product strategy and incorporated technologies in innovative ways to ensure product portfolio and roadmap aligns with company's overall strategy, vision, and growth plans
  • Collaborated with executive leadership and key stakeholders to define, develop, create, and refine multi-year product vision, product roadmap, product innovation, and product features
  • Responsible for prioritizing features based on customer trends and market needs, industry trends, technical feasibility, and business value and provided direction to 14 scrum teams
  • Defined, developed, built, tested, and launched new product capabilities that increased consumer digital display engagement by 15% on multiple form factors including digital communication platforms, mobile applications, and connected devices
  • Lead and mentored global cross-functional team to exceed business and financial objectives (improved P&L) by establishing culture of collaboration, innovation, execution, and continuous improvement resulting in $341M in savings
  • Implemented organizational design of cross-functional collaboration process that gathered customer insights, leveraged market research, consumer trends, and key stakeholders to create continuous improvement culture resulting in improved customer satisfaction score of 15%

ASSOCIATE DIRECTOR PROGRAM & PRODUCT MANAGEMENT

AT&T
11.2017 - 01.2020
  • Hired, molded, and lead a high-performing diverse product management team of 5 Product Managers and 4 Product Owners responsible for $45M software display program delivered for digital communications platforms, self-service, and mobile applications using emerging technologies and delivered via matrix style global workforce
  • People management including performance feedback, performance improvement plans, scheduling, staffing models, hiring, productivity, mentoring, and technical development via DevOps model
  • Developed and implemented data-driven insight learning models leveraging Big Data (including improved datasets and data governance) to drive Omni-Channel Sales and Servicing experiences leading to an increase of 15% in the mobility bolt-on sales market segment
  • Led implementation of Continuous Improvement initiatives to improve product quality and prioritize quality control, resulting in expense savings of $30M using Lean Portfolio Management and Agile/Scrum development
  • Developed business strategy, business requirements, delivery, and roll out schedule for new digital capabilities (DIRECTVNow) and AT&T Connected Car (IoT) that reduced customer and employee transaction time by 15%
  • Creation, tracking, and reporting of Key Performance Indicators for all projects using Data Warehouse, Power BI, Adobe Analytics, and Tableau

SR. STRATEGIC PLANNING & PRODUCT MANAGEMENT

AT&T
10.2011 - 11.2017
  • Leveraged competitive intelligence to create and develop product strategy, product roadmap, and product development processes for new market segment streaming video services (DIRECTVNow and ATT Watch TV)
  • Lead matrix teams to create competitive analysis of customer service needs, product requirements, and generated solutions to improve customer service key performance indicators (reduced repeat callers by 10%)
  • Developed teams’ project management skills to deliver continuous improvement initiatives improving employee satisfaction scores by 40% and productivity by 10%
  • Lead for improved WIFI customer experience initiative including improved datasets and data governance leading to annual savings of $49M through increased self-service transactions
  • Created solution and roadmap for reverse logistics of electronics and return tracking
  • Partnered with supply chain (procurement) for inventory management and shipping improvements improving key performance indicators by 33%

Education

MBA - Business Administration And Management

University of Phoenix
Tempe, AZ
01.2012

Bachelor of Science - Business Administration And Management

University of Phoenix
Tempe, AZ
01.2009

Skills

  • Go-to-Market Strategies
  • Salesforce CRM Software
  • Customer Needs Assessment
  • Product Strategy
  • Competitive Analyses
  • Product Team Leadership
  • Product Development
  • Product Lifecycle Management
  • Strategic Planning
  • Team Recruiting and Hiring
  • Partner Relationships
  • Product Roadmaps
  • Sprint Planning
  • Process Improvement Initiatives
  • Operational Efficiency
  • Cost Savings
  • Change Management Process
  • Organizational Leadership
  • Operational Improvements
  • Go-To-Market Strategy
  • Portfolio Strategy
  • Collaboration Software
  • Communication Planning
  • Lead Teams
  • Performance Monitor
  • Oversee Vendors
  • Network Security Software

Certification

Certified SAFe 6.0 Agilist 2023

Certified SAFe 4.0 Agilist 2017

Certified SAFe 5.2 DevOps Practitioner 2023

Six Sigma Green Belt 2009

Salesforce Platform App Builder (In Progress) 2023

PMP (In Progress) Estimated Completion February 2024

Timeline

PRINCIPAL SENIOR LEAD, TECHNICAL PRODUCT MANAGEMENT

AT&T
02.2020 - Current

ASSOCIATE DIRECTOR PROGRAM & PRODUCT MANAGEMENT

AT&T
11.2017 - 01.2020

SR. STRATEGIC PLANNING & PRODUCT MANAGEMENT

AT&T
10.2011 - 11.2017

MBA - Business Administration And Management

University of Phoenix

Bachelor of Science - Business Administration And Management

University of Phoenix

Leadership Experience

  • 8x Presidential Volunteer Service Award Recipient
  • 2x AT&T Service Excellence Award Winner
  • 2 years as Vice-President for Non-Profit organization
  • 10 years as executive board member for NPO
  • 15 years as youth mentor and sports coach
  • 4 years as middle school Athletic Director

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