Matvi Lakamsani
Seattle,WA
Summary
Product and Program Leader with over 22 years of experience including a decade of experience as a Director of Software Development in enterprise-focused PaaS, and SaaS platforms to power omnichannel consumer experiences across web and mobile apps. Demonstrated success in crafting and executing strategy, developing multi-year roadmaps, and building high-performing product management teams from the ground up, spanning from industry giants like Microsoft to 0 to 1 to agile startups. Proficient in product strategy, roadmap planning, competitor analysis, data-driven decision-making, experimentation, and fostering customer innovation. Excel in building external stakeholder and client relationships, presenting and pitching products, and developing features to meet client needs, in partnership with sales and marketing.
Overview
23
23
years of professional experience
Work History
Director of Product Management; Head of Product
Digital Innovation Group, Providence Health Care
2022.03 - Current
- Orchestrated the creation and execution of a commercialization strategy, 'Reimagining Personalization for Healthcare,' unveiling new avenues for healthcare innovation
- Launched a managed Platform-as-a-Service, enabling seamless Omnichannel experiences for Web and Mobile within 18 months
- Led a team in strategically prioritizing user flows, designing immersive in-app experiences, and optimizing data flows to elevate conversion rates
- Delivered exceptional results with $3M revenue in 2023 and an 18% improvement in operational (Call center) efficiencies with a projected revenue of $48 million for 2024, highlighting the platform's enduring impact
- Led cross-functional efforts to secure two high-profile healthcare clients, maximizing revenue generation potential; strategic collaboration with sales team led to millions in revenue contribution and significant market expansion
- Engineered an approach that propelled a healthcare mobile app to achieve an exceptional 900% surge in Monthly Active Users (MAU), catalyzing substantial growth and user engagement within a target audience of 6 million patients.
Director of New Products & Enterprise Applications
Hope Link – Zero to One
2018.09 - 2022.03
- Pioneered on visionary strategy, 'Medicaid Transportation for Call Center' and 'CRM Dynamics 365 Module for Community Services.' Led the Customer Advisory Board (CAB) partnership with Microsoft Dynamics 365, driving the development of custom solutions
- Orchestrated the successful launch of the visionary strategy, 'Medicaid Transportation for Call Center,' resulting in a 40% decrease in transportation costs and a 15% increase in on-time arrivals for patients
- Redefined success, driving a 300% increase in annual revenue and 90% increase in operational efficiency by reducing call duration from approximately 30 minutes to 3 minutes
- Led the implementation of the 'CRM Dynamics 365 Module for Community Services,' resulting in a 70% improvement in client data accuracy, increased staff productivity by 60%, and reduced response time by 90%.
Director, Product, Program and Software Development
Microsoft (Office, Windows, Business and Enterprise Applications)
2001.05 - 2018.08
- Specialized in program and product management, with a focus on cloud, Office 365, CMS, enterprise-focused PaaS, and SaaS platforms
- Led software development teams as Director for 10+ years, driving annual revenue growth by orchestrating omnichannel consumer experiences
- Revolutionized Microsoft Partner experiences, accounting for 94% of company revenue, by transitioning from on-premises to a cloud platform, resulting in significantly enhanced partner experiences and a notable impact on sales
- Transformed Microsoft Domain and Homepage (Microsoft.com) and Communities (answers.com), focusing on optimizing user experiences in alignment with digital transformation initiatives
- Led the Microsoft Master Data Management project for Contact Permissions Master and Customer Master platforms, ensuring seamless migration to the cloud and fostering data integrity and efficiency across 10 billion and 300 million users, respectively
- Championed the migration of 2,000 projects from On-premises to Azure (SaaS, PaaS, IaaS), achieving a remarkable $5 million in cost savings year-over-year, highlighting exceptional cloud-based leadership and sound financial management within the organization
- Drove the establishment and expansion of an offshore Product Engineering team in China, overseeing the recruitment and development of 30 FTE and a local vendor team; achieved seamless integration and efficient delivery of state-of-the-art solutions
- Pioneered a cross-functional strategic initiative, roadmap, and technical direction, establishing partnerships with over 15 Microsoft Early Adopters (Alpha, Beta)
- Delivered on the One Microsoft commitment, implementing a unified registration platform and framework
- Launched a new early program adopter within a 2-week timeframe, showcasing agility and impactful collaboration
- Directed a cross-functional team to manage the content platform for Microsoft.com, managing 1,300 websites and leveraging the downloads analytics platform to deliver data-driven insights that informed key marketing decisions, leading to a substantial $4 million revenue increase
- Drove a strategic initiative focused on optimizing customer support and operational efficiency resulting in a reduction of support tickets from 16,000 to 4,000 per quarter, translating to a 75% decrease in customer issues
- Spearheaded the successful adoption of SharePoint within Microsoft IT, fostering enhanced collaboration and productivity
- Achieved the delivery of Microsoft websites on SharePoint, enhancing user experiences, and notably contributing to the evolution of Office.com.
Education
Bachelor of Science - Electronics and Communication Engineering
Osmania University
Skills
- Product Lifecycle Management
- Market Analysis and Customer Insights
- Product Strategy
- Data-Driven Decision Making
- Adaptability and Negotiation Skills
- Vendor Management
- Product Sales (Leads to Conversion)
- Product Growth and Monetization
- Strategic Leadership
- Cross-functional Collaboration
- UX / Voice of Customer / Focus groups
- Epic, Payor Integration Health Care
- Client Relationship Management
- Sales Presentation & Product Promotion
- CRM, Microsoft Dynamics 365
- Go-to-Market Strategies
- Partner Relationships
- Product Team Leadership
- User Experience Design
- Budget Forecasting
Timeline
Director of Product Management; Head of Product
Digital Innovation Group, Providence Health Care
2022.03 - Current
Director of New Products & Enterprise Applications
Hope Link – Zero to One
2018.09 - 2022.03
Director, Product, Program and Software Development
Microsoft (Office, Windows, Business and Enterprise Applications)
2001.05 - 2018.08
Bachelor of Science - Electronics and Communication Engineering
Osmania University
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