Angela Graham
Kissimmee,FL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
21
21
years of professional experience
Work History
Medical Device Sales Representative
Johnson & Johnson
01.2018 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Inside Sales Representative
Johnson & Johnson
12.2014 - 12.2017
- Answered customers' questions regarding diabetic pumps products, prices, and availability.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Executive Administrative Assistant
Health Partners
06.2013 - 12.2013
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
Medicare Liaison
Independence Blue Cross
01.2004 - 06.2013
- Served as the primary point of contact, between Independence Blue Cross and the Center for Medicare and Medicaid Services
- Fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Education
High School Diploma -
Community College of Philadelphia
1700 Spring Garden St, Philadelphia, PA 19130Skills
- Relationship building
- Clerical support
- Hospital sales
- Customer satisfaction
- Customer service
- Excellent communication
Furthermore I am currently in the process of obtaining my Florida 2-40 license
Preparing for the Florida Health Insurance Exam requires focused study on key topics, understanding regulations, and practicing test-taking strategies to ensure confidence and success on the exam day.
Timeline
Medical Device Sales Representative
Johnson & Johnson
01.2018 - 11.2024
Inside Sales Representative
Johnson & Johnson
12.2014 - 12.2017
Executive Administrative Assistant
Health Partners
06.2013 - 12.2013
Medicare Liaison
Independence Blue Cross
01.2004 - 06.2013
High School Diploma -
Community College of Philadelphia
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