Results-driven Team Lead with a proven track record in optimizing property management operations. Fluent in Spanish, skilled in effective communication and cultural awareness, committed to enhancing team productivity and resolving customer concerns efficiently.
Overview
12
12
years of professional experience
Work History
Team Lead
Wasatch Properties Service
Salt Lake City, Utah
03.2014 - Current
Led team operations to ensure efficient property management and maintenance services.
Delegated daily tasks to team members, enhancing overall team productivity.
Resolved escalated customer complaints and queries, ensuring customer satisfaction.
Monitored workflow processes to identify and implement efficiency improvements.
Identified opportunities for process improvements, implementing changes when required.
Reviewed property conditions regularly to determine maintenance actions.
Ensured compliance with company policies and procedures throughout the team.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.