Angela Green
Indianapolis,IN
Summary
Dependable office operations supervisor brings almost 16 years of experience in healthcare. Diplomatic and patient professional possessing a creative mindset to drive needed improvements. Self-starter and skilled team leader with history unifying staff under common goals, modeling organizational efficiency and instilling customer service excellence. Specializes in medical office environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Community Health Network
Indianapolis, IN
02.2022 - Current
- Trained staff to ensure compliance with local, national and federal requirements.
- Introduced new Network changes to staff regarding Epic EMG system.
- Introduced the Unit Practice Council blog to keep an open dialog between management and staff.
- Trained, mentored and motivated employees to maximize team productivity.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Developed action plans based on analysis findings and implemented solutions.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Reduced process lags and trained team members on best practices and protocols.
- Trained, assisted and supervised 20 member team, resulting in improved efficiency.
- Instituted and negotiated new projects to expand scope of engagement for employees and patients. For example, the creation of the UPC recipe blog.
- As chair of the Unit Practice Council, I lead a team of diverse personalities comprised of staff from the four neurosurgical offices.
- Spearheaded UPC group meetings & projects by utilizing team members' individual strengths and skill-sets.
MA/Surgery Scheduling Coordinator
Community Health Network
Indianapolis, IN
10.2008 - 02.2022
- Served as primary contact for patients/families, outside vendors, other hospital departments, among others. I maintained work & personal calendars for my physician, handled all correspondence with attorneys and coordinated meetings, as well as, performed several other duties. I oversaw the office flow and made adjustments as needed to ensure network standards were met. I have extensive experience with working with the EPIC EMR system. Ensured that patient/family experiences, as well as, inside/outside vendors and departments were maintained to Network standards.
Education
Some College (No Degree) -
DePauw University
Greencastle, INSome College (No Degree) - Healthcare Business Management
Indiana Tech University
Fort Wayne, INRMA - Medical Assisting
American Medical Technologists
Skills
- Customer needs assessment
- Clerical
- Working collaboratively
- Communication
- Project planning
- People skills
- Promotional planning
- Planning and coordination
- Product merchandising
- Product and service knowledge
- Strong knowledge of Epic, Word & Outlook
- Experienced with Excel
- Budgetary Planning
- Scheduling and calendar management
- Proposal writing
- Accounts payable and receivable
- Data entry
- File and data retrieval systems
- Customer relations
- Training and coaching
- Event coordination
- Senior leadership support
- Invoicing and billing
- Project management
- Workforce Management
- Report writing
- Planning & organizing
- HIPAA Compliance
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Awarded multiple Difference Makers awards as an Employee that exemplifies outstanding performance and team contributions.
Affiliations
- Member/Chair of the UPC since September 2018
Certification
- Registered Medical Assistant, American Medical Technologists - 2014
OBJECTIVE
Motivated professional offering almost fourteen years of experience at Community Hospital Neurosurgical Care. Pursuing employment options that allow for growth and connection while serving, teaching, and learning.
Timeline
Operations Supervisor
Community Health Network
02.2022 - Current
MA/Surgery Scheduling Coordinator
Community Health Network
10.2008 - 02.2022
Some College (No Degree) -
DePauw University
Some College (No Degree) - Healthcare Business Management
Indiana Tech University
RMA - Medical Assisting
American Medical Technologists