Angela Hargrave
King,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Sales Agent
Wayfair
08.2021 - Current
- Developed strong customer relationships to enhance sales and customer satisfaction
- Collaborated with diverse teams to improve solutions and foster a positive team culture
- Managed billing and claims processes, ensuring accuracy and compliance with all carriers
- Trained and supervised beauty advisors, enhancing team performance and sales outcomes
- Scheduled and coordinated patient appointments and surgeries, maintaining efficient operations
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Insurance Specialist
Novant Health, Inc
07.2003 - 07.2021
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Education
High School Diploma -
North Forsyth Senior High
Winston-Salem, NC06.1983
Skills
- Multitasking
- Dependable and responsible
- Excellent communication
- Computer skills
- Active listening
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Verbal/written communication
- Sales expertise
- Product sales
- Resilience under pressure
- Adaptability to change
- Building rapport
- Upselling strategies
- Closing sales
Timeline
Sales Agent
Wayfair
08.2021 - Current
Insurance Specialist
Novant Health, Inc
07.2003 - 07.2021
High School Diploma -
North Forsyth Senior High
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