Angela Harrilla
Tarentum,PA
Summary
Dynamic barber/cosmetologist with a proven track record at Great Clips and Willy T’s, excelling in client consultation and appointment scheduling. Recognized for enhancing customer satisfaction through personalized services and strong leadership in training staff. Committed to maintaining a clean and safe environment, fostering loyalty and repeat business among diverse clientele.
Overview
17
17
years of professional experience
Work History
Barber
Willy T's
Freeport, PA
08.2025 - Current
- Delivered high-quality haircuts and grooming services to diverse clientele.
- Maintained cleanliness and organization of workspace, ensuring compliance with hygiene standards.
- Assisted in the development of new hairstyles and techniques to enhance customer satisfaction.
- Provided exceptional customer service, fostering strong client relationships and repeat business.
- Collaborated with team members to streamline appointment scheduling and reduce wait times.
- Trained junior barbers on tools, techniques, and best practices for effective service delivery.
- Implemented inventory management practices to optimize supply levels and reduce waste.
- Resolved client concerns promptly, enhancing overall salon experience and reputation for quality service.
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
Cosmetologist
Great Clips Hair Salon
Natrona Heights, PA
03.2021 - 03.2025
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Performed hair cutting, coloring, and styling services with attention to client preferences.
- Maintained cleanliness and organization of workstations, adhering to safety and sanitation standards.
- Assisted in training new staff on techniques and salon protocols for consistent service delivery.
- Developed strong rapport with clients, leading to increased loyalty and appointment bookings.
- Recommended products based on individual client needs, enhancing overall service experience.
- Collaborated with team members to implement promotional events that increased salon visibility and clientele growth.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Cosmetologist
Supercuts
Pittsburgh, PA
09.2009 - 03.2020
- Managed appointment scheduling efficiently to optimize workflow during peak hours.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Education
Barber License - Barber
Barber School of Pittsburgh
Monroeville, PA05.2025
Cosmetology License - Cosmetology
Empire Beauty School
Monroeville 09.2009
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Highly motivated self-starter
- Work area sanitation
- Cleaning and sanitation
- Client consultation
- Strong leader
- Appointment scheduling
Timeline
Barber
Willy T's
08.2025 - Current
Cosmetologist
Great Clips Hair Salon
03.2021 - 03.2025
Cosmetologist
Supercuts
09.2009 - 03.2020
Barber License - Barber
Barber School of Pittsburgh
Cosmetology License - Cosmetology
Empire Beauty School