angela harrop
Ogden,UT
Summary
Reliable Hub Driver known for high productivity and efficient completion of tasks. Possess specialized skills in route planning, time management, and vehicle maintenance. Excel in communication, adaptability, and problem-solving to enhance operational flow and customer satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Hub driver specialist
Oreillys auto
Ogden, 84401
08.2023 - Current
- Maintained accurate records of deliveries and vehicle maintenance schedules to ensure compliance and operational efficiency.
- Followed safety protocols while driving and handling products.
- Collaborated with warehouse staff to streamline loading processes.
- Prepared bills of lading for each shipment picked up or delivered.
- Collected payments from customers upon completion of delivery.
- Ensured proper loading of cargo according to weight distribution and size limitations.
- Operated forklifts safely and efficiently when required.
- Adhered to Department of Transportation regulations regarding hours of service, rest periods, and other requirements related to commercial vehicle operations.
- Maintained communication with dispatch office regarding traffic delays or problems encountered on route.
- Reported any incidents involving accidents, injuries, or property damage immediately to management.
- Monitored fuel levels and refueled during shifts.
- Inspected cargo for damage prior to pickup or delivery.
- Performed daily safety checks on vehicles before each shift.
- Followed company policies and procedures at all times while driving or operating equipment.
- Strictly adhered to all applicable laws governing the operation of a commercial motor vehicle.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries by designated areas, optimizing delivery times and enhancing customer satisfaction.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Kept accurate logs of all deliveries and trips.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Processed shipment documents neatly and efficiently for each load.
- Reported mechanical problems encountered with vehicles to dispatch.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Reported delays and accidents to stations using telephones or two-way radios.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Assisted customers in identifying automotive parts and accessories.
- Conducted product demonstrations for new automotive tools and equipment.
- Provided technical support for customers regarding product features and installation.
- Maintained inventory levels and organized stock on sales floor.
- Collaborated with team members to enhance customer service experience.
- Processed sales transactions accurately and efficiently at the register.
- Trained new staff on store policies, procedures, and product knowledge.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Generated reports to track performance metrics of team members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Created training materials for new hires on the company's procedures and policies.
- Researched and analyzed customer feedback to identify areas of improvement.
- Developed and implemented specialized procedures for customer service operations.
- Maintained accurate records of customer interactions and feedback.
- Analyzed customer needs and recommended appropriate products or services.
- Implemented process improvements to increase efficiency and reduce costs.
- Reviewed documents for accuracy prior to submission or publication.
- Performed quality assurance testing on newly developed software applications.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Implemented strategies to take advantage of new opportunities.
- Assessed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company's legal documents to verify compliant policies and procedures.
- Analyzed company's expenditures and developed financial models.
Warehouse associate/ mchndser
Floor n decor
Riverdale, UT
01.2019 - 06.2022
- Assisted in processing customer orders for timely fulfillment and delivery.
- Packaged products securely for shipment to prevent damage during transport.
- Collaborated with team members to clarify work assignments and enhance task efficiency.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Maintained organized shelves, workstations, and pallet areas, contributing to a safer work environment.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Labeled containers correctly for product identification purposes.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Facilitated the loading of finished goods onto delivery vehicles.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Handled hazardous materials safely following prescribed regulations.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Built strong relationships with internal staff, ensuring exceptional customer service and teamwork.
- Collaborated with team members to complete tasks efficiently and accurately.
- Maintained accurate records of all incoming and outgoing shipments.
- Monitored stock levels and reordered supplies when necessary.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Preserved safe work environment by maintaining clean workstations and pallet area.
- Staged and sorted multiple types of products for loading.
- Assisted in packaging and labeling of products for shipment.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Used digital database to keep records of units and stock moved.
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Warehouse Associate
Desert Industries
Ogden, UT
09.2017 - 05.2019
- Operated forklifts and pallet jacks to optimize inventory movement and space utilization.
- Conducted regular cycle counts to ensure inventory accuracy and reduce discrepancies.
- Loaded and unloaded shipments following safety protocols.
- Conducted quality checks on incoming and outgoing products.
- Rearranged products on shelves, racks, and bins based on size, weight, and type to maximize warehouse efficiency.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
Education
No Degree - Adv. Acct.
Stevens Henager
Ogden, Ut 01.1990 - 10.1990
Skills
- Vehicle inspection
- Forklift operation
- Route navigation
- Safety compliance
References
References available upon request.
Timeline
Hub driver specialist
Oreillys auto
08.2023 - Current
Warehouse associate/ mchndser
Floor n decor
01.2019 - 06.2022
Warehouse Associate
Desert Industries
09.2017 - 05.2019
No Degree - Adv. Acct.
Stevens Henager
01.1990 - 10.1990