ANGELA Harvell Thompson
Charlotte,NC
Summary
Quality-focused Medical Office Assistant committed to approaching administrative tasks with tenacity and attention to detail. Productivity driven with the attention to overall customer satisfaction.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Transcriptionist
Ascend Healthcare
03.2014 - 04.2014
- Assisted in the transcribing of medical reports from patient office visits, clinic and hospital visits.
- Documented patient information obtained from interviews.
Medical Office Assistant
All Medical Staffing
11.2010 - 08.2012
- Worked closely under the direction of the Physician Assistant in an administrative capacity.
- Responsible for maintaining medical records and correspondence.
- Assisted in patient scheduling.
- Assisted in patient escorting to and from the examining area.
Medical Transcriptionist
Alpha Transcription
03.2011 - 04.2011
- Assisted in the transcribing of medical reports from patient office visits, clinic and hospital visits.
- Documented patient information obtained from interviews.
Medical Transcriptionist
DIT Transcription
02.2008 - 06.2009
- Assisted in the transcribing of medical reports from patient office visits, clinic and hospital visits.
Medical Office Assistant
Neal S. Taub, MD
08.2006 - 02.2008
- Assessed patients and documented their medical histories.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow.
- Trained new staff on quality control procedures.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
Education
Certificate - Advance Medical Transcription
Penn Foster Careers
Scranton, PASkills
- 70 WPM typing speed
- Professional phone etiquette
- Excellent communication skills
- Database management
- Articulate and well-spoken
- Flexible
- Accurate and detailed
- Works well under pressure
- Team building
- Advanced clerical knowledge
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Transcriptionist
Ascend Healthcare
03.2014 - 04.2014
Medical Transcriptionist
Alpha Transcription
03.2011 - 04.2011
Medical Office Assistant
All Medical Staffing
11.2010 - 08.2012
Medical Transcriptionist
DIT Transcription
02.2008 - 06.2009
Medical Office Assistant
Neal S. Taub, MD
08.2006 - 02.2008
Certificate - Advance Medical Transcription
Penn Foster Careers