Angela Hatch
Alexandria,VA
Summary
Dynamic Mental Health Associate with proven expertise at Lincoln Trail Behavioral Health System in therapeutic communication and patient observation. Skilled in implementing evidence-based interventions and fostering strong relationships, enhancing patient cooperation and safety. Committed to compassionate care and effective behavior modification, ensuring optimal mental health outcomes for diverse clients.
Overview
4
4
years of professional experience
Work History
Mental Health Associate
Lincoln Trail Behavioral Health System
06.2008 - 05.2011
- Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
- Strategized with clinical team to prevent inmate diversion, abuse, and recidivism.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
- Prepared reports to summarize clients' mental health status and treatment progress.
Telemarketer
Nielsen Media Research
03.2007 - 06.2008
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Education
Completed 51 Credit Hours Towards BA - Social Work
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Safety hazard detection
- Therapeutic communication
- Suicide prevention
- Behavior modification
- Patient observation
- Patient assistance
- Behavioral management
- Excellent customer service skills
- Charting and clinical documentation
- Relationship building
- Cognitive assessment
- De-escalation techniques
- Progress monitoring
- Compassionate care
- Behavior observation
- Data confidentiality
- Patient assessment
Timeline
Mental Health Associate
Lincoln Trail Behavioral Health System
06.2008 - 05.2011
Telemarketer
Nielsen Media Research
03.2007 - 06.2008
Completed 51 Credit Hours Towards BA - Social Work
Elizabethtown Community And Technical College
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