ANGELA HAVENS
Kannapolis,NC
Summary
Dynamic and seasoned professional with over 25 years of experience in the food service industry. Roles include bartender, server, keyholder, manager, and trainer. Proven ability to effectively manage customer complaints and diffuse challenging situations while delivering superior customer service in compliance with NC safety regulations. Demonstrated track record of quickly adapting to fast-paced environments, showcasing a strong work ethic and resolving issues with a results-driven approach. Excited to leverage expertise, innovation, and enthusiasm to contribute to the success of your organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Micheal Waltrip Taproom
01.2024 - Current
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
- Implemented upselling strategies resulting in an increase in average check size by 19%
- Served as a role model for exceptional customer service by providing personalized attention to guests' needs and preferences
Bartender/Cocktail Server
Old Armor Beer Co
12.2023 - 08.2024
- Provided exceptional customer service to patrons in a fast-paced cocktail lounge environment
- Demonstrated extensive knowledge of cocktail menu, including ingredients, preparation methods, and garnishes
- Suggested and upsold specialty cocktails to enhance the overall dining experience for customers
- Managed multiple tables simultaneously while providing attentive service to each customer's needs
- Demonstrated ability to handle difficult situations calmly such as dealing with intoxicated patrons or resolving conflicts between guests
Local Sales Marketing Manager, Bartender, Trainer
Logans Roadhouse
03.2021 - 11.2023
- Handled customer complaints and resolved issues promptly to ensure a positive dining experience for all guests
- Assisted in recruiting, hiring, and training new employees according to company standards and policies
- Assisted in planning and executing special events such as private parties or corporate functions, ensuring seamless coordination of all aspects including staffing, menu selection, and logistics
- Served as a role model for exceptional customer service by providing personalized attention to guests' needs and preferences
- Developed and maintained relationships with local businesses or organizations for potential partnerships or catering opportunities
Business Owner/Operator
Pin-Up Hair Studio
12.2011 - 01.2021
- Managed all aspects of salon operations, including staff management, customer service, and inventory control
- Developed and implemented marketing strategies to attract new clients and increase salon visibility in the local community
- Managed the financial aspects of the business, including budgeting, payroll processing, invoicing, and expense tracking
- Implemented client loyalty programs to encourage repeat business and foster long-term relationships with customers
- Developed partnerships with local businesses or organizations to cross-promote services or host collaborative events
- Utilized social media platforms such as Instagram or Facebook to showcase salon work, attract new clients, and engage with the community online
- Handled customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction were maintained
- Led a team of 6 professionals in delivering exceptional hair styling services tailored to each client's needs
Lead Bartender/Assistant Manager
Martinis at 515
10.2010 - 03.2016
- Contributed to communication initiatives through active event participation
- Maintained accurate inventory records of liquor and other supplies required for the bar
- Organized special events such as wine tasting nights, happy hours, live music shows
- Managed daily operations, including scheduling, ordering, and inventory control
- Cultivated strong connections with loyal customers, boosting repeat business
- Consistently surpassed assigned sales targets
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team
Education
High School Diploma -
Los Angeles Baptist High School
Northridge, CA08.2001
Skills
Icon
Certification
- ServSafe Food Handler's Certification
- Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
- ServSafe Alcohol - National Restaurant Association.
Timeline
Bartender
Micheal Waltrip Taproom
01.2024 - Current
Bartender/Cocktail Server
Old Armor Beer Co
12.2023 - 08.2024
Local Sales Marketing Manager, Bartender, Trainer
Logans Roadhouse
03.2021 - 11.2023
Business Owner/Operator
Pin-Up Hair Studio
12.2011 - 01.2021
Lead Bartender/Assistant Manager
Martinis at 515
10.2010 - 03.2016
- ServSafe Food Handler's Certification
- Responsible Beverage Service Training (RBST) Certificate - Various State Liquor Control Boards.
- ServSafe Alcohol - National Restaurant Association.
High School Diploma -
Los Angeles Baptist High School