ANGELA HAVENS
Bartender
kannapolis,NC
Summary
Dynamic bartender with over 15 years of experience in high-volume, casual bar environments, excelling in roles such as lead bartender, key holder, and assistant bar manager. Renowned for delivering exceptional customer service by anticipating guest needs and demonstrating extensive knowledge of drinks and liquor. Proven ability to multitask effectively while maintaining organization and fostering customer loyalty. Action-oriented, flexible and reliable professional eager to bring experience and enthusiasm to a new opportunity
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Bartender
Micheal Waltrip Taproom
01.2024 - Current
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Prepared and served a diverse range of beverages, ensuring consistency and quality in every drink served.
- Managed inventory levels and restocked supplies, maintaining optimal operational efficiency within the bar environment.
- Trained and mentored new staff members on drink recipes and customer service standards, fostering a knowledgeable team.
Bartender/Cocktail Server
Old Armor Beer Co
12.2023 - 08.2024
- Provided exceptional customer service to patrons in a fast-paced cocktail lounge environment
- Maintained an organized bar area, ensuring compliance with health and safety standards while streamlining service efficiency.
- Delivered exceptional service by preparing and serving a diverse range of cocktails, enhancing customer satisfaction.
Local Sales Marketing Manager, Bartender, Trainer
Logans Roadhouse
03.2021 - 11.2023
- Assisted in planning and executing special events
- Developed and maintained relationships with local businesses or organizations for potential partnerships or catering opportunities
- Developed and implemented targeted local marketing strategies, enhancing brand visibility and customer engagement in the community.
- Collaborated with cross-functional teams to execute promotional events, driving increased foot traffic and sales in the restaurant.
Small Business Owner/Operator
Pin-Up Hair studio
12.2011 - 01.2021
- Managed all aspects of salon operations, including staff management, customer service, and inventory control
- Handled customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction were maintained
- Trained and mentored new stylists, fostering a collaborative environment and improving overall team performance.
- Maintained inventory levels and organized supplies, streamlining processes and ensuring availability for customer needs.
Lead Bartender/Assistant Manager
Martinis at 515
10.2010 - 03.2016
- Managed daily operations, including scheduling, ordering, and inventory control
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team
- Monitored inventory levels and implemented ordering procedures, reducing waste and ensuring product availability.
Education
High School Diploma -
Los Angeles Baptist High School
Northridge, CA08.2001
Trade school - undefined
Skills
Beverage preparation
Restaurant experience
Beer knowledge
Bar safety compliance (food service)
Assistant Manager Experience
Bar organization
Suggestive selling
Customer service
Outgoing personality
Strong multitasking
Highly reliable
Responsible alcohol service
Alcohol awareness
Certification
Cosmetology License January 2028
Timeline
Bartender
Micheal Waltrip Taproom
01.2024 - Current
Bartender/Cocktail Server
Old Armor Beer Co
12.2023 - 08.2024
Local Sales Marketing Manager, Bartender, Trainer
Logans Roadhouse
03.2021 - 11.2023
Small Business Owner/Operator
Pin-Up Hair studio
12.2011 - 01.2021
Lead Bartender/Assistant Manager
Martinis at 515
10.2010 - 03.2016
Trade school - undefined
High School Diploma -
Los Angeles Baptist High School