Angela Hawkins
Gillett,WI
Summary
Proven Key Account Manager with a track record of driving business growth at Amcor Flexibles North America through exceptional client relationship building and data-driven decision-making. Demonstrated success in negotiating and developing new business growth within bakery market for new as well as existing customers. Self-motivated, driven and adaptable with with proven track record of exceeding goals.
Overview
22
22
years of professional experience
Work History
Key Account Manager
Amcor Flexibles North America
05.2013 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
Customer Service Representative
Amcor Flexibles (formerly Bemis Company)
07.2007 - 05.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Print Estimator
Atlas Tag & Label
10.2002 - 07.2007
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Education
High School Diploma -
Gillett High School
Gillett, WI05.1988
Skills
Key Account Management
Business Development
Cross-Functional Collaboration
Data-driven decision-making
Timeline
Key Account Manager
Amcor Flexibles North America
05.2013 - Current
Customer Service Representative
Amcor Flexibles (formerly Bemis Company)
07.2007 - 05.2013
Print Estimator
Atlas Tag & Label
10.2002 - 07.2007
High School Diploma -
Gillett High School
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