Angela Heider
Amherst,OH
Summary
Dynamic professional with a proven track record at Revol Wireless and AT&T, adept in office administration and fostering professional communication. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and interpersonal skills. Achieved significant improvements in client relations and operational efficiency, making a tangible impact on workplace productivity.
Overview
28
28
years of professional experience
Work History
Bartender
Fraternal Order Of Eagles Aerie #1142
09.2011 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Administrative Assistant
Revol Wireless
01.2006 - 07.2009
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Administrative Assistant
AT&T Wireless
12.2000 - 04.2005
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Assisted coworkers and staff members with special tasks on daily basis.
Retail Sales Associate
Verizon Wireless
05.1998 - 12.2000
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Child Development Program Assistant
Brighter Futers Child Care Center
05.1996 - 04.1998
- Contributed to higher student engagement by organizing interactive group projects and hands-on learning experiences.
- Monitored individual progress, providing tailored support to optimize each child''s development potential.
- Enhanced child development by implementing age-appropriate and stimulating activities.
- Managed diverse classrooms, adapting teaching methods to suit various learning needs and styles.
- Increased parental involvement through regular communication about their child''s achievements and areas of improvement.
- Promoted physical health with outdoor playtime activities designed to encourage movement and coordination skills.
- Facilitated creative expression through art, music, and storytelling sessions that fostered cognitive growth.
- Ensured safety guidelines were followed at all times during daily routines, minimizing incidents or accidents within the classroom setting.
- Collaborated with colleagues for continuous program improvement, sharing best practices and innovative ideas.
Education
High School Diploma -
Admiral King High School
Lorain, OH06-1993
Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Customer Service
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Appointment Scheduling
- Excel spreadsheets
- Data organization
- Deadline-oriented
- Professional and mature
Timeline
Bartender
Fraternal Order Of Eagles Aerie #1142
09.2011 - Current
Administrative Assistant
Revol Wireless
01.2006 - 07.2009
Administrative Assistant
AT&T Wireless
12.2000 - 04.2005
Retail Sales Associate
Verizon Wireless
05.1998 - 12.2000
Child Development Program Assistant
Brighter Futers Child Care Center
05.1996 - 04.1998
High School Diploma -
Admiral King High School
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