Angela Henderson
Humble,TX
Summary
Dynamic professional with experience at Amazon, skilled in packaging and labeling while maintaining a clean and organized workspace. Proven ability to enhance customer satisfaction as a Customer Care Representative at Elevance Health through effective communication and problem-solving. Self-motivated team player dedicated to operational excellence and training new employees.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
Humble, TX
06.2023 - Current
- Operated material handling equipment to efficiently move products within warehouse environment.
- Employed inventory management systems to track stock levels and ensure accurate order fulfillment.
- Collaborated with team members to maintain clean and organized workspaces, promoting safety standards.
- Assisted in training new employees on warehouse procedures and operational best practices.
Customer Care Representative
Elevance Health
Houston, TX
06.2021 - 08.2022
- Resolved customer inquiries through effective communication and problem-solving skills.
- Assisted customers in navigating product features and services to enhance user experience.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Collaborated with team members to streamline support processes and improve response times.
Education
Associate of Applied Science - Health Information Management
San Jacinto College
Pasadena, Texas, TX12-2025
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
Timeline
Warehouse Worker
Amazon
06.2023 - Current
Customer Care Representative
Elevance Health
06.2021 - 08.2022
Associate of Applied Science - Health Information Management
San Jacinto College
Clinical Experience
Worked under the supervision of a director of health information management .Ensured accurate documentation and provided patient confidentiality. Gained knowledge in the areas of reviewing medical records to determine patients readiness for discharge.