Angela Henslick
Collinsville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Spring Dental Collinsville
Collinsville, OK
05.2023 - 05.2024
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Liaison/Special Entities Coordinator
Invictus Healthcare System
Tulsa, OK
05.2020 - 04.2023
- Patient Liaison for all concierge insurance groups
- Scheduled all VIP referrals from Edison Health
- Guide the patients through their Telemedicine appointments and sit in on any in office appointments
- Scheduled all Surgery, procedures and post ops for VIP patients
- Scheduled all Stim Wave trials and post op appointments
- Scheduled all Kyphoplasty procedures and post op appointments
- Tracked all VA Auths and Referrals
Education
High School Diploma -
Oologah High School
Oologah, OKSkills
- Intergy, Microsoft Office Software Proficiency
- Self-Motivated
- Teambuilding
- Critical Thinking
- Written Communication
- Multitasking Abilities
- Organization and Time Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Planning and Coordination
- Patient Registration
- Interpreting Physician Orders
- Database Coordination
- Coordinate Referrals
- Appointment Scheduling and Confirmation
- Insurance Authorizations
- 50 WPM Typing Speed
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Reviewing Patient Information
- Patient Correspondence
Insurance Verification
Appointment Scheduling
Patient confidentiality
Electronic Records Management
Multitasking ability
Customer Service
Patient Care
Creative Problem-Solving
Scheduling
Proficient in Open Dental
Timeline
Patient Coordinator
Spring Dental Collinsville
05.2023 - 05.2024
Patient Liaison/Special Entities Coordinator
Invictus Healthcare System
05.2020 - 04.2023
High School Diploma -
Oologah High School