Angela Hernandez
Palmetto,FL
Summary
Skilled Phlebotomist and Sales Associate, adept in venipuncture and patient care, significantly enhanced patient experience at Lakewood Ranch Medical Center. Demonstrated exceptional problem-solving and interpersonal skills, fostering trust and loyalty among patients and customers. Proven track record in specimen handling and customer engagement, driving efficiency and positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Lakewood Ranch Medical Center
02.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
Sales Associate
Rack Room Shoes Inc.
08.2020 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Education
Certificate of Technical Studies - TS-C
Suncoast Technical College
Sarasota, FL01-2025
Certificate - Phlebotomy
Suncoast Technical College
Sarasota, FL09-2021
High School Diploma -
Bayshore High Schooll
Bradenton, FL01-2020
Skills
- Venipuncture
- Problem-solving skills
- Order of draw
- Listening skills
- Patient care
- Multi-tasking strength
- Specimen handling
- Sample and specimen collection
- Patient support
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Lakewood Ranch Medical Center
02.2022 - Current
Sales Associate
Rack Room Shoes Inc.
08.2020 - 12.2021
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
Certificate of Technical Studies - TS-C
Suncoast Technical College
Certificate - Phlebotomy
Suncoast Technical College
High School Diploma -
Bayshore High Schooll
Similar Profiles
Julie LopezJulie Lopez
Registered Nurse at Lakewood Ranch Medical CenterRegistered Nurse at Lakewood Ranch Medical Center
ALEXIS ROESSLERALEXIS ROESSLER
Registered Nurse, Progressive Care Unit at Lakewood Ranch Medical CenterRegistered Nurse, Progressive Care Unit at Lakewood Ranch Medical Center
SUSAN E WELCHSUSAN E WELCH
Registered Nurse at Lakewood Ranch Medical CenterRegistered Nurse at Lakewood Ranch Medical Center