Angela Hernandez
Summary
Detail-oriented Investigative Specialist with expertise in data interpretation, case management, and problem solving. Proven ability to analyze complex data and collaborate with law enforcement to drive successful investigations.
Overview
19
19
years of professional experience
Work History
Investigative Specialist
Louisiana State Police
Baton Rouge
01.2013 - Current
- Conducted detailed investigations into criminal activities, leading to successful case resolutions.
- Collaborated with law enforcement agencies to gather critical evidence and intelligence for ongoing investigations.
- Analyzed data from various sources to identify patterns and trends.
- Developed and maintained case files for ongoing investigations.
- Trained new staff on investigative techniques and procedures, enhancing team capability and effectiveness.
- Utilized advanced software tools for case management and documentation.
- Evaluated existing processes and procedures used during investigative activities to identify areas for improvement.
- Analyzed financial records, such as bank statements and credit card transactions, to identify any suspicious activity.
- Conducted research and analyzed data to determine the accuracy of investigative information.
- Liaised with law enforcement agencies to investigate and solve crimes.
Sales Associate
Tripple C Sports
Denham Springs
02.2011 - 01.2013
- Assisted customers in selecting sports equipment and apparel.
- Managed inventory by restocking shelves and organizing displays.
- Processed sales transactions using point-of-sale systems accurately.
- Engaged with customers to understand their needs and preferences.
- Maintained cleanliness and organization of the sales floor environment.
- Executed promotional displays to effectively showcase new merchandise and attract customer interest.
- Assisted customers in finding specific products, answering questions, and providing tailored product advice to enhance their shopping experience.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves to maintain sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to drive customer sales and reduce overstock.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
Owner's Assistant
Live Oak Auto Glass
Denham Springs
05.2007 - 01.2011
- Coordinated daily operations for auto glass installation and repair services.
- Coordinated scheduling and logistics for field technicians, ensuring efficient service delivery.
- Assisted customers with inquiries and service appointments.
- Maintained inventory of auto glass products and supplies.
- Cultivated relationships with suppliers to secure timely delivery of materials.
- Managed invoicing and record-keeping processes, streamlining administrative operations.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Education
Bachelor of Science - Family And Consumer Science
Southeastern Louisiana University
Hammond, LA05-2000
Skills
- Investigative techniques
- Research methodologies
- Data interpretation
- Missing person cases
- Social media investigations
- Crime prevention
- Background checks
- US security clearance
- Case management
- Claims analysis
- Records management
- Records handling
- Crisis management
- Collaboration skills
- Team training
- Problem solving
- Attention to detail
- Communication skills
- Records handling
Timeline
Investigative Specialist
Louisiana State Police
01.2013 - Current
Sales Associate
Tripple C Sports
02.2011 - 01.2013
Owner's Assistant
Live Oak Auto Glass
05.2007 - 01.2011
Bachelor of Science - Family And Consumer Science
Southeastern Louisiana University