ANGELA HIGINBOTHAM
North Ridgeville,US
Summary
Dedicated and energetic customer service professional with experience leading teams, creating positive customer experiences, and thriving in fast-paced environments. Skilled in team communication, training and supporting others, multitasking, organization, scheduling, and problem solving. Experienced in healthcare, travel coordination, social media marketing, and brand partnerships with a strong ability to connect with people and build relationships. Known for being dependable, upbeat, highly organized, and creating a positive environment for both customers and team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Media Influencer/UGC Creator
TikTok
08.2020 - Current
- Create short-form video content for TikTok and social media platforms focused on healthcare affordability, wellness, and GLP-1 education
- Develop engaging, trend-based content strategies to increase views, shares, comments, and conversions
- Partner with brand teams to create sponsored content that aligns with company messaging and target audience needs
- Write scripts, captions, hooks, and calls-to-action designed to drive engagement and sales
- Analyze content performance metrics including views, watch time, click-through rate, and audience engagement
- Build trust with audiences through relatable storytelling, educational content, and authentic product recommendations
- Stay up to date on social media trends, viral audio, and platform algorithm changes to maximize reach
- Manage content calendars, filming schedules, editing, and posting across multiple social media platforms
- Create user-generated content (UGC) for marketing campaigns, paid ads, and brand partnerships
- Respond to comments, messages, and customer questions to increase audience engagement and brand loyalty
Travel Agent
Enchanted Memories Travel
US
11.2016 - Current
- Providing quotes, booking trips, keeping up with all training, handling client payment transactions, advising clients, providing excellent customer service, selling/coordinating transportation, accommodations, insurance, tours and excursions and handling any travel issues, conflicts, complaints, cancelations and refunds.
Health Unit Coordinator
Cleveland Clinic
Cleveland, OH
03.2023 - 03.2026
- Ensuring patient, family and visitor needs are met to the best of my ability.
- Answering incoming call lights and phone calls and routing them to the appropriate departments or staff members.
- Creating and organizing patient charts and other documents in a timely and orderly manner.
- Greeting visitors and after verifying who they and where they are going (to keep patients safe) and then directing them to the proper areas.
- Getting the paper work and charts together for patient arrivals.
- Discharging patients.
- Use of HUGS system.
- Maintaining inventory of supplies.
- Providing administrative support to nursing staff as needed.
Medical Assistant
Cleveland Clinic
Cleveland, OH
09.2015 - 09.2020
- Assisting nurses with anything they may need including but not limited to setting up for procedures, changing bedding, weighing babies, taking babies down to MRI/Xray, setting up carts, cleaned and maintained medical equipment following procedures and standards, admissions, discharges, restocking medical supplies, ordering medical supplies as needed, making calls for nurses/doctors when needed.
- Filled in as the Health Unit Coordinator.
Education
Medical Assistant Program - undefined
Sanford Brown College
Middleburg Heights09.2010
High School Diploma - undefined
St Joseph Academy
Cleveland, Ohio06.2004
Skills
- Team Leadership
- Employee Training & Coaching
- Customer Experience
- Fast-Paced Workflow Management
- Problem Solving
- Positive Team Culture
- Communication
- Scheduling & Organization
- Brand Promotion
- Social Media Engagement
Certification
- Medical Assisting
- Phlebotomy
Timeline
Health Unit Coordinator
Cleveland Clinic
03.2023 - 03.2026
Social Media Influencer/UGC Creator
TikTok
08.2020 - Current
Travel Agent
Enchanted Memories Travel
11.2016 - Current
Medical Assistant
Cleveland Clinic
09.2015 - 09.2020
Medical Assistant Program - undefined
Sanford Brown College
High School Diploma - undefined
St Joseph Academy