Angela Holland
Beaumont,TX
Summary
Asset Protection Manager talented at planning and implementing safety, loss prevention goals and profit improvement. Successful in planning, training and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and administrative skills.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Asset Protection Manager
Walmart
Lumberton, TX
11.2011 - 10.2019
- Written reports for internal and external crime, burglary or theft
- Coordinated with legal team to draft contracts and legal documents
- Participated in securing special projects to aid division with better practice delivery
- Built cross-functional relationships with business partners to reduce losses
- Background-checked potential investors, partner companies and employees and drafted reports of findings
- Controlled reduction of loss inventory by protecting company assets
- Eliminated 30% of shrinkage costs through support and ongoing maintenance of teaching and training processes
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention
- Represented Walmart in court proceedings and investigations
- Supervised surveillance, detection and criminal processing related to theft and criminal cases
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures
- Performed thorough cash audits and deposit investigations
- Landed positions of increasing responsibility based on expertise in loss prevention methods and store operations
- Collaborated with law enforcement in investigating and solving theft and fraud cases
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement
- Collaborated with law enforcement to report crime and suspicious activity
- Monitored paperwork procedures to prevent error-related losses
- Oversaw received and outbound shipments through inventories and audits and complied with One Best Way shipment procedures
- Installed and maintained covert security equipment
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Routed incoming calls and faxes and drafted detailed messages to expedite response
- Tracked inventory and ordered office supplies encouraging cost-effective solutions
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Maintained complex digital filing system for financial information
- Executed record filing system to improve document organization and management
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Created PowerPoint presentations for business development purposes
Department Manager
Walmart
Beaumont, TX
02.2001 - 11.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
- Established and administered annual budget with effective controls to prevent overage's, minimize burn rate and support sustainability objectives
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Rotated merchandise and displays to feature new products and promotions
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees
- Maximized productivity and profitability by balancing sales and expenses
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Worked closely with sales associates to complete tasks
- Calculated expenses to correctly mark-up merchandise, remaining competitive
- Executed targeted merchandising and promotional plans, bringing in 10% of quota on average
Invoice Clerk
Walmart
Beaumont, TX
11.1992 - 02.2001
- Kept vendor files accurate and up-to-date to expedite payment processing
- Disbursed petty cash by recording entries and verifying documentation
- Trained and mentioned new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
- Generated accounts payable reports for management review to aid in financial and business decision making
- Managed efficient and accurate processing of invoices and check requests for Walmart 651 location
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Promoted consistent accuracy of billing information by reconciling Journal accounts monthly
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports
- Verified vendor accounts by reconciling monthly statements and related transactions
- Generated financial statements and reports detailing accounts receivable status
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Monitored social media and online sources for industry trends
- Researching and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems
- Developed team communications and information for Department Managers meetings
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Vendors, protecting company reputation and loyal client base
Education
High School Diploma -
West Brook Sr High School
4 1986
Skills
- Excellent multitasker
- Retail theft investigations
- Risk management
- Team leadership
- Prevention of Criminal Activity
- Strong communication skill
- Staff Management
- Customer Service
Accomplishments
- Received the Employee of the Month awards
- Managed and led a team of 33 Retail Sales Associates
- Exceeded store shrink goals by 29%
- Train Supervised team of 16 staff members
- Used Microsoft Excel to develop inventory tracking spreadsheets
Certification
- Triangle Beauty School - Cosmetology Licences
- Lamar Beaumont - Medical Records Training
- Zulawski & Associates - Wicklander Certification
Additinal Information
References:
- Market AP Manager Anna Meeker (409) 755-1963 Walmart Lumberton, Texas
- Store Manager Stephen Gieske (409) 899-9203 Walmart Beaumont, Texas
- Store Manager Denise Bingham (409) 755-1963 Walmart Lumberton, Texas
I, Angela Holland completed my 2 weeks notice and retired from Walmart on 10/24/2019 to change careers. Desire a new career to spend more Holidays and weekends off with Family.
Timeline
Asset Protection Manager
Walmart
11.2011 - 10.2019
Department Manager
Walmart
02.2001 - 11.2011
Invoice Clerk
Walmart
11.1992 - 02.2001
High School Diploma -
West Brook Sr High School