Summary
Overview
Work History
Education
Skills
Timeline
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Angela Holley

Cincinnati,OH

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

25
25
years of professional experience

Work History

Direct Support Professional

Stellar Healthcare
Cincinnati, OH
01.2022 - Current
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Accompanied or transported clients to appointments, errands and social activities.

Direct Support Professional

At Home Home Care LLC
Cincinnati, Ohio
02.2023 - 12.2023
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Accompanied or transported clients to appointments, errands and social activities.

Customer Service Representative

Berkely Premium Nutraceuticals
Cincinnati, OH
03.2004 - 03.2005
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Magellan Behavioral Health
Cincinnati, OH
08.1999 - 03.2002
  • Answered inbound calls for clients to receive mental health and substance abuse cases.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Verified benefits and submitted claims

Education

Medical Massage Therapy

Antonelli College - Cincinnati
Cincinnati, OH
06-2007

High School Diploma -

Forest Park High School
Forest Park, OH
05-1983

Skills

  • ADL support
  • Transportation
  • Direct Patient Care
  • Medication Administration
  • Charting and documentation
  • Appointment Scheduling
  • Account updating
  • Inbound and Outbound Calling
  • Product Knowledge
  • Critical Thinking
  • Creative Problem Solving
  • Computer Proficiency
  • High-energy attitude

Timeline

Direct Support Professional

At Home Home Care LLC
02.2023 - 12.2023

Direct Support Professional

Stellar Healthcare
01.2022 - Current

Customer Service Representative

Berkely Premium Nutraceuticals
03.2004 - 03.2005

Customer Service Representative

Magellan Behavioral Health
08.1999 - 03.2002

Medical Massage Therapy

Antonelli College - Cincinnati

High School Diploma -

Forest Park High School

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Angela Holley