Angela Holley
Cincinnati,OH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
25
25
years of professional experience
Work History
Direct Support Professional
Stellar Healthcare
Cincinnati, OH
01.2022 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
Direct Support Professional
At Home Home Care LLC
Cincinnati, Ohio
02.2023 - 12.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
Customer Service Representative
Berkely Premium Nutraceuticals
Cincinnati, OH
03.2004 - 03.2005
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Magellan Behavioral Health
Cincinnati, OH
08.1999 - 03.2002
- Answered inbound calls for clients to receive mental health and substance abuse cases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Verified benefits and submitted claims
Education
Medical Massage Therapy
Antonelli College - Cincinnati
Cincinnati, OH06-2007
High School Diploma -
Forest Park High School
Forest Park, OH05-1983
Skills
- ADL support
- Transportation
- Direct Patient Care
- Medication Administration
- Charting and documentation
- Appointment Scheduling
- Account updating
- Inbound and Outbound Calling
- Product Knowledge
- Critical Thinking
- Creative Problem Solving
- Computer Proficiency
- High-energy attitude
Timeline
Direct Support Professional
At Home Home Care LLC
02.2023 - 12.2023
Direct Support Professional
Stellar Healthcare
01.2022 - Current
Customer Service Representative
Berkely Premium Nutraceuticals
03.2004 - 03.2005
Customer Service Representative
Magellan Behavioral Health
08.1999 - 03.2002
Medical Massage Therapy
Antonelli College - Cincinnati
High School Diploma -
Forest Park High School
Similar Profiles
Elizabeth BryantElizabeth Bryant
Pediatric Registered Nurse at Stellar HealthcarePediatric Registered Nurse at Stellar Healthcare
Tiffany JohnsonTiffany Johnson
Registered Nurse Lead at Stellar HealthcareRegistered Nurse Lead at Stellar Healthcare
Tyler ErnestTyler Ernest
Commercial Lender at Stellar BankCommercial Lender at Stellar Bank