ANGELA HOOKS
Oklahoma City
Summary
Dedicated Healthcare Administrator with over 15 years of experience in healthcare operations. Strong background in payment posting and account reconciliation. Skilled in managing teams, revenue cycle processes, reducing posting errors, and ensuring compliance with HIPPA and payer regulations ensuring the highest level of functionality and productivity. Excell in time management and problem solving skills.
Overview
18
18
years of professional experience
Work History
Medical Payment Posting Specialist
Bank of Oklahoma
05.2016 - 12.2025
- Supervise a team of five payment posters, ensuring accurate and timely posting for commercial, Medicare, Medicaid and Workers Compensation claims.
- Prepare daily/weekly/monthly reports on posting accuracy, staff productivity and Budget Variance discrepancies.
- Implement new workflow processes and protocols for department functions.
- Train new team members and conduct ongoing performance evaluations.
- Assisted in developing new medical software including Test plans, Cases, Processes, Functional Requirements, defect and bug tracking.
- Responded and resolved complex inquiries/issues, using excellent judgment and decision-making skills.
- Managed payment posting workflows, improving efficiency and reducing discrepancies through meticulous attention to detail and verification practices.
- Processed and reconciled medical payment transactions, ensuring accuracy and compliance with industry standards to enhance financial operations.
- Collaborated with healthcare providers to resolve payment issues, fostering strong relationships and ensuring timely resolution of queries.
- Trained and mentored junior team members on payment posting procedures, enhancing team capability and performance through knowledge sharing.
- Conducted audits of posted payments to identify and rectify errors, supporting compliance and accuracy in financial reporting.
Medical Receptionist/Billing Specialist
Dr. James Rosacker
Oklahoma City
08.2007 - 05.2016
- Processed patient billing and insurance claims, ensuring compliance with regulations and reducing payment delays.
- Managed patient scheduling and appointment coordination, enhancing clinic efficiency and improving patient satisfaction.
- Maintained accurate patient records within the electronic medical records system, contributing to streamlined operations and effective communication.
- Responsible for ICD-9 and CPT coding for the practice and review of physician notes to obtain necessary clarifications where necessary.
- Responsible for all accounts receivable and payable.
- Post transactions and data for all major insurance carriers to include WC, MVA, and PI claims.
- Developed and maintained strong relationships with patients, addressing inquiries and resolving issues to promote a welcoming atmosphere.
Education
AS - Health Care Administration
OSU-OKC
High School Diploma -
West Moore School
Oklahoma City, OKSkills
- Medical Payment Posting
- Client relationship management
- KPI Reporting and Workflow Optimization
- Quality assurance auditor
- Strong ability to work well under pressure
- Software development
- Numeric keypad mastery
- Data entry proficiency
- Relationship building
- Revenue cycle management
- Accounts receivable management
- HIPAA Compliance
References
References upon request
Timeline
Medical Payment Posting Specialist
Bank of Oklahoma
05.2016 - 12.2025
Medical Receptionist/Billing Specialist
Dr. James Rosacker
08.2007 - 05.2016
AS - Health Care Administration
OSU-OKC
High School Diploma -
West Moore School