Angela Horn
Summary
Professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations. Trained and skilled in the new pedagogical concept of the Science of Reading, which involves teaching children how to read using systematic, explicit, and cumulative instruction in key areas (phonemic awareness, phonological processes, comprehension, etc.) to develop proficient reading skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Teacher
Clyde Green Springs Schools
08.2015 - 09.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Customer Service Manager
Verizon Business/formerly MCI
06.2004 - 07.2012
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- On call 24/7 for certain large customers/companies across the United States
- Acted as sales contact for telephone upgrades and then saw through the process from point of sale through implementation
- Acted as a liaison between Verizon, myself and third party vendors upgrading phone equipment and used troubleshooting skills to diagnose the problem as needed
Dispatch Clerk/Lead
Verizon
08.2000 - 06.2004
- Coordinated variety of communications equipment such as telephone, two-way radio and computer to properly coordinate each workday
- Handled complaints and inquiries from public to resolve or report to proper department.
- Maintained contact with technicians on assignment to provide further assistance and support when needed.
- Assisted in the recruitment and training of new dispatch personnel, ensuring smooth onboarding and consistent performance standards.
- Facilitated cross-departmental collaboration by serving as a liaison between the dispatch team, sales representatives, and warehouse personnel.
Education
Master of Science - Masters
Ball State/Bowling Green State University
08-2025
Bachelor of Science - Education, Certified Prek-5th Grade
Bowling Green State University/Firelands Campus
12-2014
Bachelor of Science - Speech-Language Pathology
University of Toledo
01-2000
Skills
- Classroom management
- Relationship building
- Critical thinking
- Lesson planning
- Student engagement
- Parent-teacher communication
- Growth mindset
Certification
- Certified in LETRS coursework
- Heggerty trained
Timeline
Teacher
Clyde Green Springs Schools
08.2015 - 09.2024
Customer Service Manager
Verizon Business/formerly MCI
06.2004 - 07.2012
Dispatch Clerk/Lead
Verizon
08.2000 - 06.2004
Bachelor of Science - Education, Certified Prek-5th Grade
Bowling Green State University/Firelands Campus
Bachelor of Science - Speech-Language Pathology
University of Toledo
Master of Science - Masters
Ball State/Bowling Green State University
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