Angela Howdeshell
Summary
Results-driven Assistant Manager skilled in team leadership and project management. Demonstrates capacity to lead diverse teams, manage multiple priorities, and enhance customer service. Track record of improving operational efficiency and productivity while driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Elements Massage
Surprise, Arizona
09.2025 - 05.2026
- Managed daily operations and staff scheduling to ensure smooth workflow.
- Facilitated team efforts to deliver exceptional customer service experiences.
- Coordinated client appointments using scheduling software to optimize scheduling efficiency.
Sales Associate
Pure Barre
Surprise, Arizona
09.2025 - 05.2026
- Guided clients in selecting fitness classes and memberships to enhance their experience.
- Ensured cleanliness and organization of studio environment to create welcoming atmosphere.
- Executed customer transactions using point-of-sale systems to facilitate efficient service.
Lead Server
Phat Turtle KC BBQ
Cave Creek, Arizona
01.2025 - 08.2025
- Supervised dining area, ensuring high-quality service and guest satisfaction.
- Trained new servers on menu knowledge and customer service best practices, enhancing team effectiveness.
- Coordinated with kitchen staff to streamline food order management and timing for timely service.
General Manager
Westside Concepts at the Grand Cafe
Surprise, Arizona
01.2024 - 01.2025
- Managed staff scheduling and training to improve team efficiency and service quality.
- Developed and implemented service standards, resulting in improved customer satisfaction.
- Oversaw daily operations and ensured efficient workflow at the cafe.
Server
Biscuits Cafe
Surprise, Arizona
05.2023 - 12.2024
- Delivered high-quality customer service in fast-paced dining environment, enhancing guest experience.
- Processed customer orders accurately and efficiently, contributing to smooth service flow.
- Coordinated with kitchen staff to ensure prompt food delivery, supporting overall dining operations.
Team Lead and Project Manager
UHG
Phoenix, Arizona
12.2019 - 09.2023
- Led team in achieving project goals, enhancing workflow efficiency.
- Coordinated cross-functional meetings to align team objectives and drive strategies.
- Mentored junior staff in best practices and problem-solving techniques, fostering skill development.
Accounts Receivable Billing Specialist
OSR Physical Therapy
New River, Arizona
10.2017 - 11.2019
- Resolved patient billing inquiries and discrepancies, enhancing customer satisfaction.
- Maintained daily records of accounts receivable transactions, ensuring accuracy and compliance.
- Coordinated with insurance companies to verify patient coverage and claims status, facilitating timely reimbursements.
Education
Sultan High School
Sultan, WASome College (No Degree) -
Western Governors University
Salt Lake City, UTSkills
- Operational management
- Employee scheduling
- Scheduling software
- Customer service
Timeline
Assistant Manager
Elements Massage
09.2025 - 05.2026
Sales Associate
Pure Barre
09.2025 - 05.2026
Lead Server
Phat Turtle KC BBQ
01.2025 - 08.2025
General Manager
Westside Concepts at the Grand Cafe
01.2024 - 01.2025
Server
Biscuits Cafe
05.2023 - 12.2024
Team Lead and Project Manager
UHG
12.2019 - 09.2023
Accounts Receivable Billing Specialist
OSR Physical Therapy
10.2017 - 11.2019
Sultan High School
Some College (No Degree) -
Western Governors University