Angela Hudnall
Lakeland
Summary
With over 20 years of customer service experience, I am an ethical and hardworking individual dedicated to providing exceptional support. Highly organized and friendly, I excel at establishing long-term positive relationships with clients and coworkers. Whether working independently or as part of a team, I bring a skilled and enthusiastic approach to every task.
Overview
27
27
years of professional experience
Work History
Customer service Agent Tier 2
Primo Water
04.2022 - Current
- Exceed customer expectations in a timely manner
- One call resolution
- De-escalate upset customers
- Interpersonal skills
- Excellent communication skills verbal and oral
- Work under pressure
- Positive attitude
- Exceptional listening skills
Licensed Insurance Agent
Nationwide Mutual Insurance Company
08.2002 - 11.2009
- Perform administrative tasks, maintaining records and handling policy renewals
- Write new policies, make changes to existing policies
- Customize insurance policy to suit individual customers, often covering a variety of risk
- Extreme patience while educating customers
Licensed Insurance Agent /Office Manager
Nationwide Mutual Insurance Company
12.2001 - 06.2001
- High degree of self motivation
- Deliver and explain information related to insurance policies
- Ability to multitask, high attention to detail, and overall effectiveness of the branch
- Train new employees
Licensed Professional Sales Agent
GEICO
01.1998 - 10.1999
- Sold insurance over the phone in a fast paced, result oriented atmosphere
- Ability to thrive on challenges, meet deadlines and maintain sales goals
- Strong attention to detail, time management and decision making
Education
General -
Lake Gibson Senior High School
Lakeland, FL05.1989
Skills
- Customer service
- Computer literacy / MS Word, Oracle
- Windows
- Communication skills
- Sales Experience
- Headset
- 10 key by touch
- Time Management
- Type 45
- Problem resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Active listening
- Customer complaint resolution
- Customer relations
- Conflict resolution
- Complaint handling
- Customer relationship management (CRM)
- Service-oriented self-starter
- Call control
- Microsoft office suite proficiency
- Live chat support
- Relationship building
- De-escalation techniques
- Payment processing
- Inbound customer service
- Upselling
- Call flow maximization
- Assertiveness
- Billing inquiries
- Customer focus
- Typing speed
- CRM software
- Information verification
- Information updates
- Documentation and reporting
- Order placement
- Escalation management
- Reliability and punctuality
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Phone etiquette
- Task prioritization
- Technical troubleshooting
- Issue escalation
- Script adherence
- New teller training
- Issue documentation
- Investment product sales
- Issue follow up
- Returns and exchanges
- Email management
- Warranty claims
- Computer proficiency
- Microsoft outlook
- Scheduling
- Product knowledge
- Client relations
- Data collection
- Team development
- Microsoft Excel
- Critical thinking
- Call management
- Professional telephone demeanor
- Order processing
- Complaint resolution
- Administrative support
- Staff training
- Building rapport
- Coordination
- Follow-up skills
- Call center operations
- System implementation
- Technical support
- Office equipment proficiency
- Service standard compliance
- Paperwork processing
- Multi-line phone talent
- Microsoft PowerPoint
- Information security
- Key holder experience
- Account updating
- Dispute resolution
- Report creation
- Travel planning
- Reading comprehension
- Prioritization
Timeline
Customer service Agent Tier 2
Primo Water
04.2022 - Current
Licensed Insurance Agent
Nationwide Mutual Insurance Company
08.2002 - 11.2009
Licensed Insurance Agent /Office Manager
Nationwide Mutual Insurance Company
12.2001 - 06.2001
Licensed Professional Sales Agent
GEICO
01.1998 - 10.1999
General -
Lake Gibson Senior High School