Myra Karla Ortega
CHERRY HILL
Summary
Results-driven Human Resources Specialist known for exceptional productivity and efficiency in managing HR tasks. Specialize in talent acquisition, employee relations, and compliance management. Excel at communication, problem-solving, and adaptability, ensuring smooth HR operations and positive workplace environment. Embrace challenges with resilience and strategic thinking to support organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Representative Tier 1 & Tier 2/Personal Care Connector
AmeriHealth Caritas
Cherry Hill
10.2023 - Current
- Deliver high-quality, personalized service to Medicaid members and handle inbound calls, ensuring timely and effective service aligned with performance metrics
- Addressed customer complaints empathetically, achieving satisfactory resolutions that enhanced member satisfaction.
- Assisted customers with insurance inquiries and resolved service issues effectively.
- Support clinical teams by managing transactions, resolving issues, and educating members on plan benefits, services, and community support options
- Demonstrated passion for delivering superior customer service by actively understanding member needs in a remote work environment.
- Collaborated with team members to enhance customer service processes and procedures.
- Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite.
HR Generalist
Robert Half (Camden of Diocese)
Camden
08.2023 - 09.2023
- Collaborated with management to identify and fulfill workforce planning and staffing needs.
- Developed and documented procedures for Human Resources Generalist responsibilities during transition to new HR director.
- Worked in a contract position while pursuing a doctorate degree
Administrative Associate
Beacon Hill Associates (College of Philadelphia)
Philadelphia
10.2022 - 01.2023
- Evaluated college transcripts to transfer credits for an Associate’s degree program
- Greeted visitors and directed them to appropriate resources based on their needs.
- Tracked project milestones and reported encountered issues to ensure timely completion.
- Completed contract position while pursuing doctorate degree
HR Manager
Neuropath Behavioral Healthcare
Cherry Hill
08.2022 - 09.2022
- Coordinated recruitment efforts to attract top talent for healthcare roles, enhancing team capabilities and meeting staffing needs.
- Led recruitment process for new hires, overseeing job postings, interviews, and background checks using Zoho Recruit and Indeed platforms to ensure quality hires.
- Facilitated the hiring process by successfully onboarding 5 candidates in a timely manner.
- Streamlined onboarding process for new hires by creating offer letters and processing background and fingerprinting checks to facilitate smooth integration.
- Collaborated with case management supervisor in conducting new hire orientation
HR Manager
The Galman Group
Jenkintown
03.2021 - 08.2022
- Supported hiring managers in staffing needs and provided strategies to attract and retain top talent
- Facilitated employee relations by addressing employment-related issues, managing benefits, overseeing Worker’s Compensation claims, and tracking COVID vaccination compliance.
- Administered employee surveys to collect feedback on workplace satisfaction and engagement, informing HR initiatives.
- Managed onboarding process of new hires with the creation of offer letters, processed pre-employment screening checks, using the Paylocity software for HR forms, and scheduled orientation and systems training
- Implemented Predictive Index (PI) Behavioral Assessments to enhance candidate selection process.
- Oversaw managers in executing 45-day and annual performance reviews to ensure consistent employee evaluation processes.
- Conducted exit interviews of resigned termed employees
- Maintained HR policies to ensure compliance with legal regulations and industry standards.
HR Assistant
Beacon Hill Associates (InnovAge)
Philadelphia
06.2019 - 08.2019
- Facilitated HR functions for VP of HR at Eastern Regional office
- Prepared HR personnel documents for compliance with CMS requirements
- Engaged with agencies to secure essential HR documents
Administrative Assistant
D.A. Thomas Associates (Interfleet Technology-now SNC-Lavalin)
Philadelphia
07.2010 - 09.2013
- Provided HR and administrative support including answering phones, greeting visitors, filing, updating contact information and personnel files, data entry, and ordering office supplies to ensure smooth office operations
- Communicated effectively, both verbally and in writing, with U.S. Senior Management and employees across remote offices, clients, associates, and vendors to facilitate clear information flow
- Coordinated new hire paperwork for I-9, W-2, 401K, medical benefits, dental and disability insurances.
HR Manager/Sales Associate
RH Health Services, Inc.
Pennsauken
02.2008 - 05.2010
- Revised HR policies and procedures to ensure compliance with health state standards, standard operating procedures, and handbooks for employees and patients
- Coordinated new hire process, facilitating orientation and training on OSHA and emergency procedures to ensure readiness and compliance
- Provided technical HR advice through research of federal and state employment laws to support managerial decision-making regarding discrimination and consistent application of company policies
Education
PhD - General Psychology with an emphasis in Industrial and Organizational Psychology
Grand Canyon University
Phoenix12-2027
MA - Psychology Specializing in Organizational Consulting
University of Arizona Global Campus
Chandler05-2012
BA - Music Education
Westminster Choir College of Rider University
Lawrenceville, NJ05-2001
Skills
- Customer Service
- Client Support
- Customer Relations
- Service Protocols
- Feedback Collection
- Onboarding
- Training
- Recruitment
- Microsoft Suite
- Microsoft Teams
- Zoom
- Paylocity
- Breezy HR
- Zoho Recruit
- Indeed
- Calendly
- Citrix
- Mac OS
- Conflict resolution
- Communication strategies
- Workplace satisfaction
Accomplishments
- Coached employees about their professional and/or personal concerns on effectiveness, productivity and self-development
- Designed and delivered training workshops for managers including HR practice, diversity consciousness, effective communication, staff competency program and improvement program
- Orchestrated the process of accreditation as a DME organization in implementing healthcare standards of medical procedures
Organizations And Volunteer
- Board member as President of CHE Theatre Boosters, 2025-Present
- Board Member as Vice president of CHE Theatre Boosters, 2024-2025
- Board Member as Vocal Liaison of CHE Music Boosters, 2024-2025
- Board Member as Recording Secretary of CHE Theatre Boosters, 2024-2025
- Board Member as Recording Secretary of CHE Music Boosters, 2024-2025
- Member Of Society of Human Resources Management (SHRM) & Tri-State HRMA, 2022-2025
- Member of American Psychology Association (APA), 2013-2024
- Member of Society for Industrial and Organizational Psychology (SIOP), 2013-2024
Technology Skills
- Windows PC
- MAC
- Microsoft Suite
- Microsoft Teams
- Zoom
- Paylocity
- Breezy HR
- Zoho Recruit
- Indeed
- Citrix
- Calendy
Timeline
Customer Service Representative Tier 1 & Tier 2/Personal Care Connector
AmeriHealth Caritas
10.2023 - Current
HR Generalist
Robert Half (Camden of Diocese)
08.2023 - 09.2023
Administrative Associate
Beacon Hill Associates (College of Philadelphia)
10.2022 - 01.2023
HR Manager
Neuropath Behavioral Healthcare
08.2022 - 09.2022
HR Manager
The Galman Group
03.2021 - 08.2022
HR Assistant
Beacon Hill Associates (InnovAge)
06.2019 - 08.2019
Administrative Assistant
D.A. Thomas Associates (Interfleet Technology-now SNC-Lavalin)
07.2010 - 09.2013
HR Manager/Sales Associate
RH Health Services, Inc.
02.2008 - 05.2010
PhD - General Psychology with an emphasis in Industrial and Organizational Psychology
Grand Canyon University
MA - Psychology Specializing in Organizational Consulting
University of Arizona Global Campus
BA - Music Education
Westminster Choir College of Rider University