Jerred Screen

St. Augustine,Florida

Overview

years of professional experience

Work History

Administration/Customer Service Representative/ IT Tier 1 and 2

Horne LLP/Rebuild Florida

Palakta, FL

12.2023 - 01.2025

Spearheaded the growth and development facilitation for the new FL location.
Directly responsible for checking in and gathering the applicant “INTAKE” information for over 3oo Florida local residents.
Methodically and time sensitive in troubleshooting various office devices.
Worked closely with applicants to ensure needs were met exceedingly.

AIT Customer Service Representative

Advent Health

Remote

08.2022 - 09.2023

Troubleshoot over 1000 devices and software programs daily ranging from Microsoft Windows and also IOS systems.
Provided top-tier customer service.
Directly responsible for scheduling and rescheduling customer solutions for over 1,200 active and inactive members.

Customer Service Eligibility Coordinator

Go Health

Jacksonville, FL

08.2021 - 08.2022

Ensured that over 456 members enrolled in the LIS (Low Income Subsidy) program, resulting in peace of mind.
Transferred over 759 calls for services rendered to members inquiring about Medicare issues and savings consumers could Qu members.
Assisted in scheduling and rescheduling troubleshooting issues by providing the proper assistance for the customer.

Leading Petty Officer

United States Navy

Jacksonville, FL

10.2004 - 10.2020

Ensured adherence to operational policies and procedures, implementing steps for corrective actions as needed.
Maintained quality and safety objectives at a national and global level.
Supervised in the complete inspection of oxygen-related materials, including the overhauls and repairs and the test of onboard oxygen equipment used on an aircraft.
Filled nitrogen CO2 and fire extinguishers ordered the necessary parts, and routed components for cleaning and servicing.
Functioned as a mentor to thirty sailors, aligning them with Navy core values.
Managed quality assurance program including on-site evaluations, internal audits, and customer surveys.
Directly responsible for over 375 personnel within scheduling and assuring tasks that was set before deadline was met with 35% increase in workflow and production, resulting in prestige customer service representatives.

Timeline

Administration/Customer Service Representative/ IT Tier 1 and 2

Horne LLP/Rebuild Florida

12.2023 - 01.2025

AIT Customer Service Representative

Advent Health

08.2022 - 09.2023

Customer Service Eligibility Coordinator

Go Health

08.2021 - 08.2022

Leading Petty Officer

United States Navy

10.2004 - 10.2020

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