Angela Hughes

• Phones/CHATS/Emails assisting life insurance agents
• Maintained digital, paper and contractual files, ensuring compliance with regulatory mandates and company policies.
• Manage specific assigned filings, resolving issues that arise and maintaining workflow balance
• Communicates and corresponds with state insurance department personnel regarding compliance issues to policy form filings and any other related issues of compliance; Continuing education compliance and licensing
• Specialized research and other special projects as assigned
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

• Develop and execute end-to-end business strategy for handcrafted candies and baked goods, adapting product mix seasonally to overcome temperature-related challenges.
• Manage procurement and inventory control for perishable ingredients, maintaining a 3-day production lead time to ensure freshness and minimize waste.
• Formulate and produce all confections and baked goods, continuously researching new recipes and improving product quality.
• Design and assemble branded event displays, coordinating logistics for booth setup and tear-down at outdoor markets and private events.
• Create and curate visual content for Facebook and Instagram, including product photography, post scheduling, and community engagement to build brand awareness. Maintaining a content calendar
• Handle all customer interactions on-site and online, process sales transactions, and incorporate feedback to refine offerings and service.
• Ensure compliance with local health and safety regulations for food preparation and retail sales.

• Proven experience in office administration
• Strong organizational skills with exceptional attention to detail.
• Proficiency in Microsoft Office suite, especially Word, Excel, and PowerPoint.
• Experience creating training materials and digital content (videos, hard copy manuals).
• Knowledge of document management systems and employee databases for OSHA and ISO requirements
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks under tight deadlines in a fast-paced environment.
• Maintained electronic and paper filing systems for easy retrieval of information.

Managed and maintained both digital and physical data systems to ensure efficient operations

• Oversaw office supply procurement and supported seamless daily workflows
• Provided direct assistance to C-level executives, including appointment scheduling, travel arrangements, and presentation support
• Known for dependability, punctuality, and a strong customer service ethic
• Recognized for rapid learning, critical thinking, and an adaptable mindset in dynamic work environments
• Proven ability to learn quickly and adapt to new situations.

• Extensive Computer skills, including MS Office Suite, Desktop Publishing, Social Media platforms, and Spreadsheet Management for Reports and Charts.
• Creation and publishing of relevant, original, high-quality content for Social Media Campaigns.
• Measure the success of every social media campaign with analytics and define the most important KPI's.
• Development of brand awareness and online reputation.
• Collaborate with the CEO of a global manufacturing company and other C-Level Executives, managers, and sales department to execute their message to the target market.
• Maintain Content Calendar, plan and schedule meetings, teleconferences, travel, expense reports, and event planning.
• Attending project process meetings; research and maintaining CRM project files.
• Company database management as per OSHA and ISO regulations.

• Contract at Versalift, a TIME Manufacturing Co., Waco Texas. I worked as a temporary employee and was then hired on full-time employee at Versalift.

Managed two Texas Commission on Environmental Quality (TCEQ)-funded programs with a combined budget exceeding $500,000, ensuring fiscal responsibility and compliance across all activities.

• Facilitated grant writing and reporting workshops to strengthen organizational capacity and community knowledge
• Created and monitored grant contracts, maintaining rigorous compliance standards
• Produced official documentation, including agendas, minutes, procurement requisitions, declarations, proclamations, and press releases
• Conducted targeted research to support public education initiatives and customer service excellence
• Designed and executed social media and traditional marketing campaigns for environmental outreach
• Delivered public presentations to educate diverse audiences on environmental issues, fostering community engagement
• Collaborated with cross-functional teams to align goals and ensure project success with elected officials and stakeholders of the Advisory Committees.