Angela Hunt
Homewood,AL
Summary
Operations and sales leader with 15+ years of experience driving team performance and revenue growth. Skilled in managing diverse teams across insurance, call center, and project management sectors. Demonstrated success in developing business-to-business relationships and optimizing high-volume operations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Claims Operations Supervisor
Pumpkin Pet Insurance
Birmingham, AL
09.2023 - Current
- Managed claims processing workflows to enhance operational efficiency.
- Analyzed claim data for trends to identify areas for operational enhancement.
- Enforced adherence to corporate guidelines among staff members while also promoting a positive work environment.
- Developed and implemented policies and procedures to improve operational efficiency.
- Led a team of adjusters in achieving key performance indicators, exceeding targets.
Claims Operations Supervisor
Progressive Insurance Company
Birmingham, AL
07.2019 - 08.2023
- Managed a team of 15 claims agents to ensure accuracy and timely completion of all claims processing activities.
- Provided training to new staff on the proper procedures for handling customer inquiries and complaints.
- Created reports on overall department performance, and communicated findings at monthly meetings with the management team.
- Recommended and communicated goals to help the team excel against targets.
Sales Manager
The Green Air Group
Freeport, Florida
01.2017 - 12.2018
- Managed daily operations of sales department, including supervision of staff members.
- Hired, trained, and mentored new sales team members on product knowledge and techniques.
- Developed sales strategies to increase market presence and customer engagement.
- Managed client relationships to ensure ongoing communication and support.
- Participated in sales meetings to discuss goals, progress, and challenges faced.
Operations Manager
MVI Field Services
Nashville , TN
2013 - 2016
- Oversaw team operations, managing payroll, budgets, expense reports, and billable hour goals.
- Implemented targeted training and coaching programs for each team member's role.
- Monitored fuel purchases and market prices to maximize profitability.
- Negotiated project plans and presented them to the airport board of directors.
- Proactively assessed partner needs on an ongoing basis through meetings and follow-up.
Operations Manager
EGOSI INC
Panama City, Panama
01.2010 - 12.2014
- Directed call center operations for multiple U.S. portfolios, managing 5–8 supervisors and over 100 agents.
- Analyzed operational data to identify process improvements and enhance efficiency.
- Developed sales programs and scripts to maximize customer retention and improve service quality.
- Supervised on-site and offshore staff training programs to elevate employee skills and knowledge.
- Negotiated profitable rates with clients while managing 5–15 simultaneous account portfolios.
Skills
- Team management
- Talent development
- Business Development
- Budget Oversight
- Performance Tracking
- Brand Ambassadorship
- Competitive Analysis
Affiliations
Foster volunteer: Greater Birmingham Humane Society (Jan 2020 – Present)
Certification
Alabama Adjuster's License (AL: 3003628031)
Languages
- Spanish
Timeline
Claims Operations Supervisor
Pumpkin Pet Insurance
09.2023 - Current
Claims Operations Supervisor
Progressive Insurance Company
07.2019 - 08.2023
Sales Manager
The Green Air Group
01.2017 - 12.2018
Operations Manager
EGOSI INC
01.2010 - 12.2014
Operations Manager
MVI Field Services
2013 - 2016