TIM PUTERBAUGH
Apopka,FL
Summary
Knowledgeable Claims Supervisor with solid background in claims management and team supervision. Supervised claims processing, ensuring accuracy and compliance, while fostering collaborative work environment. Demonstrated problem-solving skills and effective communication in resolving claims issues.
Overview
30
30
years of professional experience
1
1
Certification
Work History
CLAIMS SUPERVISOR II/COMPLEX CLAIMS EXAMINER
ATHENS ADMINISTRATORS
03.2020 - Current
- Supervised General Liability claims unit for multiple insurance carrier programs including condominium associations, addiction treatment facilities, health & wellness facilities, retail business shopping centers and storage facility liability claims.
- Provided oversight and direction to claims unit that consisted of various levels of experience in handling GLPD and GLBI claims in all 50 states.
- Clients include Accelerant/Arden Condominium Program, Allied World Specialty Insurance Company, AXIS Capital Insurance Company, Old Republic Insurance, Arch Insurance, AmGUARD Insurance.
- Successful management of both defense counsel and coverage counsel in litigation claims.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Analysis of coverage that included issuing of disclaimers/reservation of rights letters.
- Proven success in managing a diverse work unit.
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
SENIOR CLAIMS EXAMINER
PHILADELPHIA INSURANCE COMPANIES
04.2015 - 03.2020
- Successfully handled GLBI and GLPD claims for commercial insurance claims that included commercial shopping centers, condominium association liability claims, apartment community liability claims, and other commercial accounts.
- Successful litigation management and direction of defense counsel in resolution of claims including attendance of mediation.
- Reviewed coverage and crafted coverage disclaimers and reservation of rights when warranted.
- Enhanced customer satisfaction through prompt communication and comprehensive claim explanations.
SENIOR FIELD INVESTIGATOR
SPECIALTY GROUP, INC.
01.2014 - 04.2015
- Worked with numerous insurance carriers performing field investigation and claims handling for commercial GL, Auto, Workers Compensation.
- Mediation Attendance and Negotiation.
- Assisted clients in achieving desired outcomes through diligent research and presenting factual evidence supporting their claims or defense strategy.
- Developed comprehensive reports detailing findings and recommendations, facilitating informed decision-making by clients.
SENIOR FIELD INVESTIGATOR
LIBERTY MUTUAL
01.2012 - 12.2013
- Commercial GL and Auto liability field investigations.
- Managed caseloads effectively while prioritizing urgent cases to meet deadlines without compromising thoroughness or attention to detail.
- Documented findings and prepared detailed reports.
- Conducted interviews with witnesses and clients.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Mediation Attendance and Negotiation.
CLAIMS SPECIALIST
CNA Insurance
04.2009 - 12.2011
- Commercial GL and Auto claims.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Conducted detailed investigations into suspicious claims, successfully identifying and addressing fraudulent activities.
- Litigation Management.
- Mediation attendance and negotiation.
CLAIMS SUPERVISOR/SENIOR CLAIMS REPRESENTATIVE
CAMBRIDGE INTEGRATED SERVICES GROUP, INC.
06.2005 - 04.2009
- Management of adjusters handling commercial Auto and GL claims in multiple states.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Enhanced team productivity by providing ongoing training and mentorship to claims adjusters.
- Ensured timely resolution of escalated claims by working closely with legal counsel and other stakeholders.
MASTER CLAIMS REPRESENTATIVE
NATIONWIDE INSURANCE COMPANIES
01.2002 - 06.2005
- Commercial GL and Auto bodily injury claims.
- Conducted detailed interviews with policyholders and witnesses to gather essential information for accurate claim evaluations.
- Served as a knowledgeable resource on insurance policies, helping both coworkers and customers understand coverage details accurately.
- Negotiated successful settlements through effective communication and creative problem-solving skills.
CLAIMS EXAMINER
WORKMEN'S AUTO INSURANCE CO.
07.2001 - 12.2001
- Interpreted policy provisions, endorsements, and exclusions to accurately determine coverage for non-standard personal auto claims.
- Examined photographs and statements.
- Consulted police and hospital records when needed.
TECHNICAL RECRUITER
AEROTEK/THE MAXIM GROUP
09.2000 - 06.2001
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
CLAIMS REPRESENTATIVE
NORTH AMERICAN RISK SERVICES, INC.
11.1996 - 09.2000
- Worked productively in fast-moving work environment to process large volumes of claims for client companies.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
- Developed in-depth understanding of insurance policies and procedures.
- Conducted detailed investigations into suspicious claims, reducing instances of fraud.
CLAIMS EXAMINER
THE ATLANTA CASUALTY COMPANIES, INC.
10.1995 - 11.1996
- Conducted thorough investigations of personal auto claims for bodily injury and property damage.
- Managed caseloads effectively while maintaining high-quality work standards and meeting strict deadlines consistently.
Education
Bachelor of Arts - Speech Communications
University of Georgia
Athens, GASkills
- Claims management expertise
- Policy interpretation
- Claims auditing
- Claims analysis
- Team management
- Performance monitoring
- Team collaboration
- Adaptability and flexibility
Certification
- Florida All-Lines Adjuster License
- New York Independent Adjuster License
- Currently hold reciprocal adjuster licenses in almost all states
Timeline
CLAIMS SUPERVISOR II/COMPLEX CLAIMS EXAMINER
ATHENS ADMINISTRATORS
03.2020 - Current
SENIOR CLAIMS EXAMINER
PHILADELPHIA INSURANCE COMPANIES
04.2015 - 03.2020
SENIOR FIELD INVESTIGATOR
SPECIALTY GROUP, INC.
01.2014 - 04.2015
SENIOR FIELD INVESTIGATOR
LIBERTY MUTUAL
01.2012 - 12.2013
CLAIMS SPECIALIST
CNA Insurance
04.2009 - 12.2011
CLAIMS SUPERVISOR/SENIOR CLAIMS REPRESENTATIVE
CAMBRIDGE INTEGRATED SERVICES GROUP, INC.
06.2005 - 04.2009
MASTER CLAIMS REPRESENTATIVE
NATIONWIDE INSURANCE COMPANIES
01.2002 - 06.2005
CLAIMS EXAMINER
WORKMEN'S AUTO INSURANCE CO.
07.2001 - 12.2001
TECHNICAL RECRUITER
AEROTEK/THE MAXIM GROUP
09.2000 - 06.2001
CLAIMS REPRESENTATIVE
NORTH AMERICAN RISK SERVICES, INC.
11.1996 - 09.2000
CLAIMS EXAMINER
THE ATLANTA CASUALTY COMPANIES, INC.
10.1995 - 11.1996
Bachelor of Arts - Speech Communications
University of Georgia
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