DIANA ROSSI
Selkirk,NY
Summary
Seasoned casualty claims professional with deep expertise in litigation strategy, claims evaluation, and compliance oversight. Skilled in leveraging data analysis to inform decision-making, guide negotiation strategies, and maintain strong partnerships, ensuring effective claims resolutions and operational success.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Commercial Complex Claims Supervisor Litigation
Mobilitas Insurance Company
09.2025 - Current
- Oversight of approximately 1,000 litigated claims, including bodily injury and UM/UIM arising from Lyft rideshare operations, each with $1,000,000 policy limits.
- Direct defense strategy in collaboration with outside counsel for both Lyft corporate and rideshare operator litigation.
- Evaluate settlement recommendations, authorize reserves and settlements within authority, and direct negotiation and litigation strategies.
- Lead, coach, and develop a team of seven litigation adjusters with varying levels of experience, driving professional growth and performance.
- Review all newly referred litigation files, establish initial claim strategy, assign defense counsel, and provide ongoing guidance throughout the claim lifecycle.
- Built and maintain strong partnerships with Lyft's internal advocacy team to ensure alignment on claim handling and litigation objectives.
- Champion adoption of AI-driven claims handling tools and process improvements to enhance efficiency, consistency, and decision-making.
- Drive operational excellence by achieving key performance metrics, supporting company initiatives, and addressing performance opportunities through coaching and accountability.
Casualty Claims Director
Farm Family / American National Insurance Company
03.2023 - 08.2025
- Staffed, trained, oversaw, and evaluated four teams specializing in personal auto bodily injury across the country handling millions of dollars in claims exposures.
- Developed and implemented best practices and improved existing processes to enhance claims handling performance.
- Provide guidance and determinations on complex policy interpretation, legal issues and injury evaluation, as well as reserve and settlement authority decisions.
- Analyzed claims data to establish standards that met handling metrics and aligned with company goals.
- Drive improvements and results by working closely with underwriting and product partners.
- Fostered engaged teamwork and positive customer service environment.
- Help develop future leaders through mentorship and training.
- Lead through change as company transitioned to new ownership.
Casualty Claims Manager
Farm Family / American National Insurance Company
03.2021 - 03.2023
- Lead a team of 4-6 adjusters specializing in both complex, high exposure and routine commercial casualty claims, specializing in commercial auto, homeowners and agricultural policies with oversight of millions of dollars in exposures.
- Managed claim severity through proactive, thorough claims handling with emphasis on timely reserving, expense management, compliance, and adherence to best practices.
- Identified and implemented process improvements to enhance team efficiency and service delivery.
- Developed team capabilities through continuous coaching, performance management, interviewing, onboarding, and training.
Home Office Claims Consultant
Farm Family / American National Insurance Company
10.2016 - 03.2021
- Researched, analyzed and provided guidance on complex coverage, policy, and claims issues, as well as complicated high value bodily injury claims.
- Managed the processing and resolution of employee claims to ensure timely support and compliance.
- Reviewed, interpreted, summarized, and communicated regulatory compliance updates and changes.
- Managed reinsurance reporting, E&O claims, New Jersey Appeals panel, and Massachusetts surcharge, AIB and DOR reporting.
- Created and implemented training on various claims-related issues.
- Routinely presented files to Claims Committee.
- Coordinated Underwriting, Product and Compliance and cross-divisional committees and projects.
Quality and Compliance Specialist
Farm Family / American National Insurance Company
11.2014 - 10.2016
- Researched and stayed current on laws and regulations for multiple states.
- Determined criteria and completed quality and compliance audits. Assisted claims organization in identifying and resolving compliance issues.
- Developed reference materials and job aids and trained managers and adjusters in compliance and quality related subjects.
- Participated in SOX control measures.
Sr. Claims Adjuster
Farm Family / American National Insurance Company
11.2013 - 11.2014
- Responsible for Proactive Handling of all aspects of auto bodily injury claims for Northeast states including thorough and timely liability investigations, detailed injury evaluations, and skilled negotiations. Maintained a strong focus on reserve and expense management and positive and professional customer service in both internal and external interactions.
Casualty Claims Adjuster
MetLife Auto & Home
05.1999 - 11.2013
- Responsible for Proactive Handling all aspects of auto claims for Northeast states with a pending size of approximately 250 exposures. Responsibilities included start to finish of all aspects including bodily injury, property damage and litigation.
- Identification and escalation to supervisors of all complex and high exposure claims.
- Maintained a strong focus on reserve and expense management and excellent customer service.
District Manager
Northern Reflections
01.1996 - 01.1999
- Oversaw operations of 19 women's retail clothing stores in NY, VT and MA with a combined staff of over 200 employees and was responsible for all aspects of store performance and financial results in the district.
- Independently handled recruitment, interviewing, hiring and training of store management, as well as employee motivation, performance and discipline.
- Communicated, implemented, and upheld all company policies and procedures.
- Conducted weekly analysis of multiple reports pertaining to store results, trends, inventory and purchasing needs. Responsible for taking appropriate actions based on those results.
Store Manager
Northern Reflections
01.1994 - 01.1996
- Oversaw staff of ten to thirty employees in all aspects of daily store operations. Responsible for hiring, scheduling and performance of store staff. Coordinated payroll, cash register receipts, store banking, stock arrivals, and merchandising of store.
- Top sales gain in district 1995 and 1996, Manager of the Year in 1995.
Education
Associates Degree - Hotel/Restaurant Management
Schenectady County Community College
Skills
- Litigation management
- Claims strategy
- Settlement negotiation
- Compliance oversight
- Data analysis
- Claims handling
- Team leadership
- Process improvement
- Policy interpretation
- Claims management expertise
- Liability management
- Claims investigation and research
- Insurance regulations
- Legal compliance
Certification
- SCLA, AIC, AIS, AINS
- Licensed in NY, DE, RI, VT, CT, NH, KY, LA, NM, SC, WY
Timeline
Commercial Complex Claims Supervisor Litigation
Mobilitas Insurance Company
09.2025 - Current
Casualty Claims Director
Farm Family / American National Insurance Company
03.2023 - 08.2025
Casualty Claims Manager
Farm Family / American National Insurance Company
03.2021 - 03.2023
Home Office Claims Consultant
Farm Family / American National Insurance Company
10.2016 - 03.2021
Quality and Compliance Specialist
Farm Family / American National Insurance Company
11.2014 - 10.2016
Sr. Claims Adjuster
Farm Family / American National Insurance Company
11.2013 - 11.2014
Casualty Claims Adjuster
MetLife Auto & Home
05.1999 - 11.2013
District Manager
Northern Reflections
01.1996 - 01.1999
Store Manager
Northern Reflections
01.1994 - 01.1996
Associates Degree - Hotel/Restaurant Management
Schenectady County Community College