Jo-Ann Clark
Gloucester,MA
Summary
Dedicated adjuster, offering extensive knowledge of policy contracts and claims process. Highly skilled in analyzing coverage, determining liability and evaluating damages. Record of success in communicating with internal and external customers in positive and knowledgeable manner to ensure superior customer service and providing direction and assistance in all facets of insurance coverage and needs. Exhibits strong work ethic with exceptional organizational and multi-tasking capability to oversee compliance and quality of service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Complex Casualty Injury Claims Adjuster
Quincy Mutual
01.2023 - Current
- Integral member of the complex injury team, handling 1st and 3rd party commercial and private passenger policies in Mass, RI and CT
- Analyzes and interpret policy language in conjunction with specific loss facts to reach appropriate coverage decisions
- Investigate losses, analyze coverage, conduct independent assessments as to exposures, and identify opportunities for contribution and risk transfer
- Effectively communicate with underwriting on significant claim exposures
- Evaluate and resolve claims within perimeters of the policy.
Sr. Casualty Injury Claims Adjuster
Safety Insurance
01.2006 - 01.2023
- Manage a full portfolio of injury claims for 1st and 3rd party commercial and private passenger policies
- Investigate, evaluate, and negotiate settlements of injury claims in compliance with company policy terms, insurance laws, regulatory requirements, department standards and adjusting guidelines, including HIPAA
- Interview, telephone, and correspond with clients, claimants, witnesses and consult all reports, to determine extent of company's liability
- Prepare report of findings and negotiate settlement with claimants, and coordinate litigation with legal department when settlement cannot be negotiated
- Collaborate with defense counsel to negotiate on complex litigated cases
- Evaluate exposures/controls, loss history and assess financial conditions.
Personal Injury Claims Adjuster
Plymouth Rock Assurance Corp
01.2003 - 01.2006
- Investigate injury claims to determine extent of insurance carrier's liability and settling claims with claimants in accordance with policy provisions
- Examined claims forms associated records and monitored medical treatment to determine insurance coverage
- Utilized cost reduction strategies and addressed billing issues to improve operational efficiency and ensured the highest customer service levels.
Education
Associate In Insurance (AINS)
2022
Chartered Property Casualty Underwriter (CPCU)
2018
Associate in Claim (AIC)
2018
Skills
- Customer Service
- Insurance Operations
- Risk Management
- Interpersonal Communications
- Financial Assessments
- Policy Review
- Liability & Recovery
- Litigation Management
- Investigation & Resolution
- Data Collection & Analysis
- Evaluation of Injury Claims
- Multi-Task Management
- Data Collection & Analysis
- Evaluation of Injury Claims
- Cost Containment
- Multi-Task Management
Certification
- FL, LA, NH, ME, VT, RI, CT
Timeline
Sr. Complex Casualty Injury Claims Adjuster
Quincy Mutual
01.2023 - Current
Sr. Casualty Injury Claims Adjuster
Safety Insurance
01.2006 - 01.2023
Personal Injury Claims Adjuster
Plymouth Rock Assurance Corp
01.2003 - 01.2006
Associate In Insurance (AINS)
Chartered Property Casualty Underwriter (CPCU)
Associate in Claim (AIC)
- FL, LA, NH, ME, VT, RI, CT
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