Jo-Ann Clark
Lynn,MA
Summary
Dedicated Claims Adjuster emphasizing extensive knowledge of policy contracts and claims process. Self-motivated and customer-focused.
Overview
21
21
years of professional experience
Work History
Sr. Complex Injury Claims Adjuster
Quincy Mutual
Quincy, MA
03.2023 - Current
- Review policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Interview, telephone and correspond with insureds, claimants, witnesses and consult all reports to determine extent of liability
- Review records for causation of injuries and negotiate settlements in good faith
- Collaborate with defense counsel when settlements cannot be reached
- Established reserves for each claim based on analysis of the facts and applicable law
Sr. Casualty Injury Claims Adjuster
Safety Insurance
Boston, MA
02.2006 - 03.2023
- Managed a full portfolio of injury claims for 1st and 3rd party commercial and private passenger policies.
- Investigate, evaluate and negotiated settlements in compliance with company policy terms, insurance laws and regulatory requirements
- Established reserves for each claim based on analysis of the facts and applicable law
- Reported potentially fraudulent claims to the Special Investigations Unit
Person Injury Claims Adjuster
Plymouth Rock Assurance
Boston, MA
01.2003 - 02.2006
- Examined claim forms and associated records for first party Personal Injury coverage.
- Monitored medical treatment and utilized cost reduction strategies when applicable under MGL C.90 S34M
Education
The Institutes
Skills
- Analyzing coverage
- Determining liability and evaluating damages
- Communication with internal and external customers in a positive and knowledgeable manner
- Strong work ethic
Timeline
Sr. Complex Injury Claims Adjuster
Quincy Mutual
03.2023 - Current
Sr. Casualty Injury Claims Adjuster
Safety Insurance
02.2006 - 03.2023
Person Injury Claims Adjuster
Plymouth Rock Assurance
01.2003 - 02.2006
The Institutes
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