Steven Trevino
San Antonio,TX
Summary
Detail-oriented Senior Auto Claims Adjuster with nearly 10 years of experience in evaluating Bodily Injury and 3rd party liability claims. Managed high-volume, multi-state caseloads while ensuring compliance and delivering exceptional customer service. Skilled in utilizing Guidewire and PLR for thorough coverage investigations, liability determinations, and negotiating complex litigation settlements.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Senior Auto / Complex Injury Claims Adjuster
USAA
San Antonio, USA
01.2016 - 01.2026
- Managed high-volume caseload of complex 3rd party bodily injury and property damage claims across 52 states, ensuring compliance with state statutes and insurance regulations to facilitate timely resolutions.
- Evaluated complex medical records, diagnostic reports, treatment plans, and special damages to accurately assess injury severity and negotiate fair, cost-effective settlements with claimants and plaintiff attorneys.
- Prepared comprehensive case evaluations for files entering arbitration or litigation; collaborated with defense counsel to develop strategic mitigation plans that protected company assets.
- Structured daily workflows to balance competing priorities, executing new claim triage and urgent correspondence management to consistently meet operational deadlines.
Administrative Specialist / Veteran
UNITED STATES ARMED FORCES
- Led personnel and administrative operations within high-pressure environments, ensuring total data accuracy, secure record management, and regulatory compliance.
- Developed advanced leadership, stress management, and cross-functional communication skills directly transferable to high-volume insurance claims environments.
- Coordinated administrative tasks for military personnel and operations.
- Managed scheduling for meetings and training sessions efficiently.
- Maintained records and files in compliance with military regulations.
Skills
- Bodily Injury (BI) Claims
- 3rd Party Liability
- Coverage investigations
- Litigation management
- Settlement negotiation
- Claims Management Software
- Xactimate
- Claim workflows
- Insurance Risk Assessment
- Regulatory compliance
- Records evaluation
- Triage management
- Deadline prioritization
- Team leadership
Certification
- Active Texas Adjuster License (Plus multi-state non-resident licenses)
- Comprehensive Adjuster Training & Continuing Education – MileHigh Adjusters Houston
Core Competencies
Bodily Injury (BI) Claims, 3rd Party Liability, Complex Coverage Investigations, Litigation & Arbitration Management, Guidewire, PLR Platforms, Xactimate, System-Driven Claim Workflows, Multi-State Regulatory Compliance, Advanced Settlement Negotiation, Medical Records & Bill Evaluation, Prioritizing Competing Deadlines, High-Volume Triage, Cross-Functional Team Leadership
Timeline
Senior Auto / Complex Injury Claims Adjuster
USAA
01.2016 - 01.2026
Administrative Specialist / Veteran
UNITED STATES ARMED FORCES