Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela H Wells

Rock Hill,SC

Summary

Experienced in evaluating insurance policies and delivering customized solutions. Effective communicator, adept at simplifying complex details for clients. Proficient in policy regulations and claims procedures, ensuring compliance and fostering customer trust.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Licensed Insurance Producer

State Farm Jay Sylvan Office
06.2023 - Current
  • Developed and maintained client relationships to enhance customer satisfaction and retention.
  • Managed approximately 20 to 30 incoming calls, emails or walk in customers a day.
  • Assessed client insurance needs and recommended appropriate coverage options for optimal protection.
  • Processed policy applications, renewals, and claims efficiently to ensure timely service delivery.
  • Educated clients on policy terms, conditions, and benefits to foster informed decision-making.
  • Calculated quotes and educated potential clients on insurance options.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Conducted comprehensive reviews of existing policies to identify gaps in coverage or potential cost savings for clients.
  • Exceeded sales targets consistently by identifying cross-selling opportunities within existing client base.

Outpatient Programs Administrator

Keystone Substance Abuse Services
12.2018 - 11.2020
  • Organized the annual review of standard operating procedures.
  • Managed Weekly, Monthly, Quarterly, Yearly reports.
  • Approved payroll for clinical staff.
  • Participated on Corporate Compliance Committee.
  • Managed training files, privileging files, and supervision files for clinical staff.
  • Participated in interviewing of potential employees.
  • Served as a member of the Committee on Acknowledgement, Recognition and Employee Satisfaction (CARES).
  • Previous chair of the Quality Improvement Committee.
  • Onboarding of new clinical staff.
  • Supervised the Inpatient Technicians for 6 months before reorganization.
  • Supervised and managed training that was in line with the needs of the agency.

Law Enforcement Officer

City of Rock Hill / Rock Hill Police Department
02.2004 - 12.2018
  • Processed and logged accurate and detailed incident reports.
  • Responded to calls in both routine and emergency situations.
  • Delivered accurate verbal and written reports to department personnel.
  • Collaborated with local, state, and federal agencies.
  • Emergency preparedness.
  • Specialized Unit: Community Services, Supervised and led the operations for Worthy Boys and Girls Camp as youth services officer.
  • Managed Safety Patrol Program for the Rock Hill School District.
  • Project Manager for their year-end trip (200 5th graders).
  • Established operating budget for camp and controlled expenditures.
  • Obtained documents, compliance, certificates, and approvals from local, state, and federal agencies.
  • Project management in fundraising.
  • Managed Vendors and Staff during the summer seasons.
  • Organized the Rock Hill Police Charity Ball on a yearly basis.

Education

Master in Business Administration -

Northcentral University (now - National University)
San Diego, CA
12.2017

Bachelor in Science - Criminal Justice

University of South Carolina
Columbia, SC
12.2003

Skills

  • Regulatory compliance
  • Crisis management planning
  • Insurance sales expertise
  • Salesforce proficiency
  • Licensed Life and Health
  • Licensed Property and Casualty
  • Client support
  • Office administration

Certification

  • Leadership & Development – City of Rock Hill
  • Nonprofit Management -Winthrop University Strategic Human Resources – LinkedIn
  • Basic Instructor – SC Criminal Justice Academy
  • Field Training Officer – Institute of Police Technology and Management (IPTM)
  • Diversity, Inclusion, and Belonging – LinkedIn
  • Supervision – SC Criminal Justice Academy

Timeline

Licensed Insurance Producer

State Farm Jay Sylvan Office
06.2023 - Current

Outpatient Programs Administrator

Keystone Substance Abuse Services
12.2018 - 11.2020

Law Enforcement Officer

City of Rock Hill / Rock Hill Police Department
02.2004 - 12.2018

Bachelor in Science - Criminal Justice

University of South Carolina

Master in Business Administration -

Northcentral University (now - National University)

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