ANGELA JAMES
Haughton,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Driver
Uber/Lyft
05.2019 - Current
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Customer Service Rep.- Returns Dept.
Hardware Resources
02.2022 - 08.2023
- Assisted with smooth return of Hardware Resources' products by way of mediation between customers, carriers and warehouses. Managed approximately 30 incoming calls, emails and faxes per day.
Facility Manager
Logistical Data Services
05.2019 - 08.2020
- Collaborated via written and oral communication to enhance fluidity between multiple companies' inspection processes
- Recruited, trained, scheduled, and supervised quality inspectors
- Simultaneously documented and reported all claims for 8 different carrier companies.
Quality Control Specialist (Quality Engineer in Training)
Valveworks USA
05.2018 - 05.2019
- Responsible for management of 8 different quality systems
- Responsible for corrective and preventative actions
- Regularly suggested solutions to production deficiencies
- Collected and analyzed activity data
- Initiated, developed and oversaw improvements to systems, processes and procedures
- Trained new employees on investigative and internal control processes
- Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies
- Monitored product standards and quality-control programs
- Created forms to streamline documentation of processes.
Education
ASSOCIATE DEGREE IN THE ART OF SCIENCE AND TEACHING -
BPCC
ACCOUNTING SPECIALIST -
United States Army
Skills
- WRITTEN AND VERBAL COMMUNICATION
- TIME MANAGEMENT
- STRONG ORGANIZATIONAL SKILLS
- MULTI-LINE PHONE SYSTEM EXPERIENCE
- CALL CENTER OPERATIONS
Timeline
Customer Service Rep.- Returns Dept.
Hardware Resources
02.2022 - 08.2023
Driver
Uber/Lyft
05.2019 - Current
Facility Manager
Logistical Data Services
05.2019 - 08.2020
Quality Control Specialist (Quality Engineer in Training)
Valveworks USA
05.2018 - 05.2019
ASSOCIATE DEGREE IN THE ART OF SCIENCE AND TEACHING -
BPCC
ACCOUNTING SPECIALIST -
United States Army