Angela Janine Jackson
Houston,TX
Summary
Detail-oriented and highly adaptable professional with extensive experience in operations, communications, and customer service. Known for fast learning, efficient work habits, and strong technical acumen in facility systems, dispatching, and emergency response.
Overview
29
29
years of professional experience
Work History
Service Response Operator I
Texas Children’s Hospital
01.2010 - Current
- Diagnose and resolve facility operational issues using remote automation tools
- Monitor HVAC, Fire Alarm, Medical Gas, and Utility Systems
- Support technicians by dispatching, troubleshooting, and providing system updates
- Maintain operational reports and system compliance documentation
Sr. Communication Operator
Houston Airport System
01.2005 - 01.2010
- Led communications during emergency events and coordinated response teams
- Monitored security systems, broadcast alerts, and maintained access control
- Updated flight data and responded to public inquiries and urgent maintenance needs
Customer Service Dispatcher
Counterforce USA
01.2002 - 01.2005
- Dispatched emergency responders for alarm clients
- Resolved customer concerns, verified access credentials, and updated contracts
Lead Dispatcher
Kam’s Trucking
01.1997 - 01.2002
- Scheduled freight pickups/deliveries, handled inventory and compliance
- Managed client communication and maintained daily call logs
Education
1-Year -
Memorial Hermann Nursing Program
Diploma -
Forest Brook Senior High
01.1985
Skills
- Microsoft Office Suite (Word, Excel)
- Building Automation Software (BAS, Honeywell)
- Facility Systems & Remote Diagnostics (ARD Tools)
- Multi-Line Phone Systems, Telex Radio, Fax, Copier, Scanner
Timeline
Service Response Operator I
Texas Children’s Hospital
01.2010 - Current
Sr. Communication Operator
Houston Airport System
01.2005 - 01.2010
Customer Service Dispatcher
Counterforce USA
01.2002 - 01.2005
Lead Dispatcher
Kam’s Trucking
01.1997 - 01.2002
1-Year -
Memorial Hermann Nursing Program
Diploma -
Forest Brook Senior High
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