Angela Johnson
Billings
Summary
Energetic and customer-focused with talent for building strong client relationships and fostering loyalty. Understanding of market trends and customer needs, combined with effective communication and problem-solving skills. Dedicated to driving client satisfaction and contributing to business growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Employee Benefits Client Executive
Marsh McLennan Agency
03.2007 - Current
- Independently Service and Renew Current Clients
- Independently write and retain new business
- Develop and establish carrier relationships
- Work within Employee Benefits Department to maintain and grow our overall book of business
- Mentor junior team members, fostering a positive work environment and encouraging professional growth.
Employee Benefits Training & Development Coordinator
Marsh McLennan Agency
03.2015 - 03.2018
- Train and educate new and current colleagues on Agency Management System
- Develop and maintain new and existing workflows to ensure companywide compliance
- Maintain and troubleshoot agency management system
- Helpdesk Advocate
- Conduct annual Quality Reviews for 50 colleagues
- Work closely with Client Relations Directors to ensure training, education and delivery for all service team members
- Assist as a backup Client Manager as needed
Education
Business Administration
Montana State University-Billings
Billings, MT05.2014
Belgrade High School
Belgrade, MT01.1995
Skills
- Excel, Word, Outlook, PowerPoint, Brokerage Builder, Epic
- Client services
- Relationship management
- Account oversight
- Client relationship management
Certification
Certified Employee Benefits Specialist (CEBS)
RHU (Registered Health Underwriter)
CISR (Certified Insurance Service Representative)
Timeline
Employee Benefits Training & Development Coordinator
Marsh McLennan Agency
03.2015 - 03.2018
Employee Benefits Client Executive
Marsh McLennan Agency
03.2007 - Current
Business Administration
Montana State University-Billings
Belgrade High School
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