Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nicholas Hall

Film/TV Production
Cleveland,OH

Summary

My empathy and desire to connect with others has driven me to advocate for people. My history in administrative work and client service has helped me garner skills needed to connect with people from many different backgrounds. A concept I have learned from my work experience that will help me in the film production industry is that good communication is always key.

The most important skill for any industry is the ability to communicate affectively. Developing top-notch skills in oral and written communication not only requires active listening and analytical problem-solving but also requires empathy and the desire to understand different viewpoints.

Film, television and literature that have the ability to effectively communicate narratives can leave an impact on viewers, making them feel understood and inspired. I plan to use the skills and discipline i have developed in client service to help me further my creativity and passion to develop stories and narratives.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Client Service Administrator - Employee Benefits

Taylor Oswald, LLC
Cleveland, OH
11.2021 - Current
  • Maintain client relationships to keep aware of service or benefit issues.
  • Audit invoices, plan enrollment, benefit subscriptions and premiums to ensure correct billing and accounting as well as updated databases.
  • Created benefit enrollment guides and materials to improve education
  • Managed calls and emails from clients regarding issues such as enrollment errors/updates, benefit plan utilization, claims and billing issues
  • Constant follow up with clients about resolved issues to maintain high standards of customer service.
  • Trained new service administrators and interns regarding company operations and processes.

Office Administrator

Cleveland Restorations Company
Mayfield Heights, OH
07.2019 - 09.2020
  • Performed administrative work and customer service for a local restoration/repair company.
  • In charge of managing and distributing information among contractors and clients.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintaining the project calendar and appointment scheduling as well as communicating conflicts with client or contractor.
  • Responding to client inquiries and providing customer service over phone, email, and social media.
  • Communicating potential project costs.
  • Keeping inventory and ordering office and project supplies. Researching industry trends and ordinances.
  • Organizing office mail, client files, estimates, and invoices.

Education

Bachelor of Arts - Political Science

The College of Wooster
Wooster, OH
09.2015 - 05.2019

Skills

Administrative Duties

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Accomplishments

  • In 2022 I achieved the "Commitment to Community" award through my help in fundraising over $10,000 for the United Way of Cleveland which is an independent nonprofit organization dedicated to fighting poverty across the Greater Cleveland area.
  • In 2022, I co-created a company-wide book club, aka "Leadership Library" where I archive books themed around professional and personal development. These books are recommended by company executives and I facilitate a monthly zoom discussion with employees.
  • In 2022, I earned my license to sell Life & Annuities insurance as well as Accident & Health insurance in Ohio.

Certification

Licensed to sell Life, Health, and Annuities Insurance in Ohio

Timeline

Licensed to sell Life, Health, and Annuities Insurance in Ohio

01-2022

Client Service Administrator - Employee Benefits

Taylor Oswald, LLC
11.2021 - Current

Office Administrator

Cleveland Restorations Company
07.2019 - 09.2020

Bachelor of Arts - Political Science

The College of Wooster
09.2015 - 05.2019
Nicholas HallFilm/TV Production