Angela Johnson
Denton,KY
Summary
Dynamic Call Center Representative with proven problem-solving skills at GC Services. Expert in customer support and data entry, adept at utilizing CRM software to enhance service efficiency. Recognized for maintaining professionalism under pressure and collaborating effectively to improve team performance, ensuring high-quality customer interactions and swift issue resolution.
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
1
1
year of professional experience
Work History
Call Center Representative
GC Servives
10.2022 - 05.2023
- Assisted customers with inquiries, ensuring accurate and timely responses.
- Utilized CRM software to document customer interactions and track issue resolution.
- Adapted to changes in processes, maintaining high levels of service quality.
- Collaborated with team members to improve communication and resolve complex issues.
- Handled high call volumes while maintaining professionalism and courtesy in all interactions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
East Carter High Schooll
Grayson, KY05.2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center operations
- Logging call information
Timeline
Call Center Representative
GC Servives
10.2022 - 05.2023
High School Diploma -
East Carter High Schooll