Angela Johnson

• QUALITY ENGAGEMENT TEAM MEMBER|March 2024-Present

Supported quality and engagement initiatives to improve operational performance and associate success.

Assisted associates with process understanding and adherence to company standards.

Promoted teamwork,safety awareness, and operational efficiency.

WAREHOUSE ASSOCIATE/Picker -AmMAZON MEM2|December 2023-Present

• Started as a seasonal associate and was hired full- time in January 2024 based on performance and reliability.
• Work as a Picker in a fast- paced fulfillment center while meeting productivity and accuracy goals.
• Cross-trained in ICQA and Pack operations to support multiple areas of the warehouse.
• Followed safety procedures and operational guidelines to support efficient warehouse operations.
• Demonstrated adaptibility and teamwork while supporting daily operational needs. WALMART-Memphis, TN FRONT END COACH| 2019-2023
• Led and supported front-end operations in a high- volume retail environment.
• Trained and onboarded new associates on company procedures, customer service standards, and daily operations.
• Managed front-end cash operations including cashier accountability, register balancing, money handling, and nightly register closeouts.
• Opened and closed the store while ensuring operational readiness and compliance with company procedures.
• Created and managed associate schedules to ensure proper staffing and efficient workflow.
• Supervised cart attendants, maintenance associates, and front-end team members.
• Resolved customer concerns professionally while maintaining high customer satisfaction.
• Monitored performance standards and coached associates to improve productivity and teamwork. ASSISTANT MANAGER| 2018-2020
• Managed total store operations and supervised multiple departments in a fast-paced retail environment.
• Supported hiring,coaching,scheduling,and employee development iniatives.
• Oversaw truck unloading operations,inventory flow, and vendor check-ins including Coca-Cola, Frito-Lay, and Little Debbie.
• Ensured compliance with company standards,safety procedures,and customer service expectations.
• Assisted with operational planning, productivity goals, and store performance management.
• Opened and closed the store while maintaining security and operational efficiency. ZMS(Zone Merchandise Supervisor)|2016-2018

• Learning Ambassador| July 2024-Present:
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*Trained and supported new associates on company procedures, safety standards, and operational expectations.

*Assisted with hands- on coaching to improve associate performance, productivity, and quality.

*Help create a positive learning environment for employees in a fast- paced fulfillment center setting.

*Demonstrated leadership, communication,and teamwork while supporting daily operational goals.

*Selected to participate in an Away Team assignment to support the opening of a third party site in August 2025.

Quality Engagement Team Member| March 2024-Present:

*Supported quality and engagement initiatives to improve operational performance and associate success.

*Assisted associates with process understanding and adherence to company standards.

*Promoted teamwork,safety awareness, and operational efficiency.

Fulfillment Center/Picker -AMAZON MEM2 | December 2023-Present:

*Started as a seasonal associate and was hired full- time in January 2024 based on performance and reliability.

* Work as a Picker in a fast- paced fulfillment center while meeting productivity and accuracy goals.

*Cross-trained in ICQA and Pack operations to support multiple areas of the warehouse.

*Followed safety procedures and operational guidelines to support efficient warehouse operations. *Demonstrated adaptibility and teamwork while supporting daily operational needs.

WALMART-Memphis, TN FRONT END COACH| 2021-2023 :

*Led and supported front-end operations in a high- volume retail environment.

*Trained and onboarded new associates on company procedures, customer service standards, and daily operations.

*Managed front-end cash operations including cashier accountability, register balancing, money handling, and nightly register closeouts.

*Opened and closed the store while ensuring operational readiness and compliance with company procedures.

*Created and managed associate schedules to ensure proper staffing and efficient workflow.

*Supervised cart attendants, maintenance associates, and front-end team members.

*Resolved customer concerns professionally while maintaining high customer satisfaction.

*Monitored performance standards and coached associates to improve productivity and teamwork.

ASSISTANT MANAGER| 2018-2021:

*Managed total store operations and supervised multiple departments in a fast-paced retail environment.

*Supported hiring,coaching,scheduling,and employee development iniatives.

*Oversaw truck unloading operations,inventory flow, and vendor check-ins including Coca-Cola, Frito-Lay, and Little Debbie.

*Ensured compliance with company standards,safety procedures,and customer service expectations.

*Assisted with operational planning, productivity goals, and store performance management.

*Opened and closed the store while maintaining security and operational efficiency.

ZMS(Zone Merchandise Supervisor)| 2017-2018:

*Oversaw merchandising,inventory control, and daily department operations.

*Led associates to complete tasks efficiently while maintaining company standards.

*Assisted with training and mentoring employees to improve overall team performance.

*Supported leadership with operational planning and execution.

Department Manager| 2014-2017:

*Managed department operations including inventory,merchandising,and customer service.

* Trained associates on procedures, stocking standards, and workplace expectations.

*Maintained organized inventory and ensured department readiness.

*Assisted customers with product knowledge and issue resolution.

Sales Associate| 2012-2014:

*Provided customer service support in a fast- paced retail environment.

*Assisted with stocking,merchandising, and maintaining store presentation standards.

*Supported team operations to ensure a positive shopping experience.