Angela Johnson
Mount Lookout,WV
Summary
Dynamic employee with history of working in the Healthcare field and the beauty industry. Committed to building personalized experiences to each client focusing on their unique strengths and attributes. Providing positive customer care that both educates and enhances their satisfaction with the services provided.
Overview
5
5
years of post-secondary education
2027
2027
years of professional experience
Work History
Beauty Consultant
Independent contractor (Direct sales company)
Mount Lookout, West Virginia
01.2017 - Current
- Consulted clients on skincare routines and product selections.
- Demonstrated makeup application techniques during in-home presentations.
- Educated clients on benefits of beauty products and ingredients to enhance skincare knowledge.
- Built lasting relationships with clients through personalized service.
- Collaborated with team members to plan and execute promotional activities and events to drive client engagement.
- Utilized social media platforms for product marketing and client engagement.
- Conducted follow-up communications to ensure client satisfaction with purchases.
- Provided beauty advice and product recommendations to customers.
- Educated customers on proper application techniques for cosmetics products.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Organized beauty events like makeovers, workshops, and demonstrations to showcase products and attract new clients.
- Recommended products tailored to each customer's unique needs.
- Suggested personalized skin care routines for clients, keeping skin type, and skin conditions in mind.
- Showed customers how to apply makeup and other products to achieve desired looks.
- Ensured all equipment was clean and sanitized between uses for safety reasons.
- Offered complementary makeup consultations to individuals to promote key product lines.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
General Manager
Marquee Cinemas
Summersville, West Virginia
1/10/22 - Current
- Oversaw daily operations and staff management at a major cinema chain.
- Coordinated movie scheduling and managed screening logistics effectively.
- Implemented marketing strategies to enhance customer experience.
- Led staff training programs to ensure high-quality customer service standards.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Resolved customer complaints promptly to maintain positive guest experiences.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Social Services Director
Nicholas County Nursing and Rehabilitation Center
Richwood, West Virginia
06.2011 - 08.2017
- Developed and implemented social service programs for residents' well-being.
- Coordinated care plans with healthcare professionals and families.
- Supervised social services staff, fostering a collaborative environment to improve service outcomes.
- Conducted assessments to determine residents' needs and preferences.
- Maintained accurate documentation of resident interactions and services provided.
- Advocated for residents' rights, securing access to essential resources and support systems.
- Collaborated with external agencies to ensure comprehensive service delivery.
- Coordinated with other departments, streamlining service delivery to meet residents' needs effectively.
- Served as a liaison between clients, staff members, and external agencies.
- Organized trainings for employees on relevant topics such as case management techniques and best practices.
- Facilitated meetings between clients and families and other professionals involved in their care.
- Attended conferences related to social service issues at local, state, or national levels.
- Ensured compliance with all state regulations concerning social service programs.
- Conducted assessments of client needs and developed plans for providing appropriate services.
- Maintained records regarding client information, program progress.
- Assisted patients and families with admission paperwork
- Assisted patients and families with discharge plans ensuring they had the proper DME and at home agencies for a successful discharge.
Education
Bachelor in Social Services -
Mountain State University
Beckley, WV 08.2001 - 05.2006
Nicholas County High School
Summersville, WVSkills
- Skincare consultation
- Makeup application
- Product education
- Event coordination
- Sales
- Customer management
- Inventory management
- Staff training
- Team leadership
- Conflict resolution
- Effective communication
- Attention to detail
- Client advocacy
Timeline
Beauty Consultant
Independent contractor (Direct sales company)
01.2017 - Current
Social Services Director
Nicholas County Nursing and Rehabilitation Center
06.2011 - 08.2017
Bachelor in Social Services -
Mountain State University
08.2001 - 05.2006
General Manager
Marquee Cinemas
1/10/22 - Current
Nicholas County High School