Angela Jones
Portland,OR
Summary
Motivational leader passionate about people development, collaboration, and accountability. Prepared to bring 20+ years of safety, compliance, operational experience, and people skills to a servant leader role.
Overview
20
20
years of professional experience
Work History
Director, Inflight Training & Standards
Horizon Air
06.2021 - Current
- Responsible for interpretation and compliance of all regulatory requirements concerning Inflight training, policy and procedures
- Custodian of SMS program for Inflight Partners with AFA to ensure compliance with company policies and contractual requirements
- Shapes culture of Inflight through action, presence, and reinforcement of behaviors
- Participates in Flight Attendant selection, hiring, and performance review management
- Creates annual training budget and develops comprehensive objectives while staying within budget
Manager, Inflight Training and Customer Experience
Horizon Air
06.2019 - 06.2021
- Led training team in directing development of FAA compliant curriculum, policies, and procedures
- Led Inflight audits including IOSA, DOD, IEP, and FOQM
- Maintained close relationship with FAA and AFA
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision
- Developed training handbooks, computer tutorials and reference materials
Inflight Training Specialist
Horizon Air
08.2016 - 06.2019
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision
- Developed training handbooks, computer tutorials and reference materials
- Trained and mentored new personnel hired to fulfill training roles
Flight Attendant
Horizon Air
01.2015 - 08.2016
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
HR Manager
Living Well Physical Medicine
01.2013 - 02.2014
- Created all policy and procedure including employee training manual, clinic patient flow, patient communication and patient follow up
- Completed employee evaluations, suggesting ideas for improvement and maintaining professionalism
- Compliant progressive discipline
- Employee recruitment, interviews and onboarding
- Maintained employee training records
- Developed and administered budgets
- Accounts payable/receivable and payroll administration.
- Ensured all operations meet federal and state laws including HIPPA, OSHA, BOLI, FMLA/OFLA compliance
Gap in Employment
N/A
07.2012 - 12.2012
- Post stroke care of mother-in-law.
Flight Attendant
Horizon Air
07.2011 - 06.2012
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
HR Specialist/Risk and Safety Manager
McMenamins Pubs and Breweries
08.2004 - 06.2011
- Developed McMenamins' Employee Handbook, creating a legally sound resource with the latest regulations
- Developed McMenamins' Safety Program and policies and procedures
- Manager training and reviews
- Manager coaching and relationship building
- Developed and deployed employee ergonomic training
- Developed and implemented recruiting strategies
- Employee interviews, hiring and onboarding
- Lead safety meetings with key members of the organization to ascertain methods to improve overall safety for all employees
- Inspected company properties and job sites to identify possible hazardous conditions
- Reduced workers compensation claims by implementing strong return to work policy
Education
Business Administration And Management
CityU
Seattle, WA07.2026
Skills
Leader Development
Operational Performance
Employee Engagement
Written and Verbal Communication
Regulatory Compliance
Technology Based Solutions
Timeline
Director, Inflight Training & Standards
Horizon Air
06.2021 - Current
Manager, Inflight Training and Customer Experience
Horizon Air
06.2019 - 06.2021
Inflight Training Specialist
Horizon Air
08.2016 - 06.2019
Flight Attendant
Horizon Air
01.2015 - 08.2016
HR Manager
Living Well Physical Medicine
01.2013 - 02.2014
Gap in Employment
N/A
07.2012 - 12.2012
Flight Attendant
Horizon Air
07.2011 - 06.2012
HR Specialist/Risk and Safety Manager
McMenamins Pubs and Breweries
08.2004 - 06.2011
Business Administration And Management
CityU